I SOLVED MY ISSUE...

My issue - Upon booting Iclone6 in Windows 7 64 bit, it would fail within a minute of beginning boot. When I checked my event logs (Check your own even logs by going to the start button and type the “eventvwr.exe” in the Start Search Box.) I found that my faulting module name: ntdll.dll. After making sure my system is updated with the newest drivers (both windows, operating system and graphic driver) I began my debugging process. I reinstalled my program. Same issue. I installed it on a new hard drive with a fresh copy of Windows 7. Same issue.

Then I solved this issue. It seems that Iclone6 really depends upon its library folders. Those folders that were setup when installing. I had my folders on another hard drive on my network. The computer had permissions to use the folders, both read and write. When using these folders it would fail. When the program used library folders on the same hard drive, it worked correctly.

Here are the steps I took to change my folders. BEWARE THAT UPDATING YOUR REGISTRY CAN HURT YOUR SYSTEM. MAKE SURE YOU BACK UP BEFORE ATTEMPTING THIS FIX. DO THIS AT YOUR OWN RISK. THIS IS FOR WINDOWS 7 64 BIT iClone 6.

Step 1. Open Notepad
Step 2. Create and open a new folder on the same hard drive as your program. I suggest creating your folders in your user your user documents file. "example C:\Users\COMPUTER NAME\Documents\Reallusion\"
Step 3. Open your original library folders.
Step 4. Copy your files from the original library folders to the New folder.
Step 5. Go to your start button and in the start search box type regedit.exe. If a popup asks you if you want to make changes to the system choose yes.
*** Backup Before You Do These Steps ***
Step 6. Choose folder HKEY_LOCAL_MACHINE
Step 7. Choose folder SOFTWARE
Step 8. Choose folder Reallusion
Step 9. Choose folder iClone
Step 10. Choose folder 6.0
Step 11. In the other side you should see lots of entry's. We are looking to change the folders that direct to your template folders.
Step 12. Double click the Registry Name to change the pathway. There were 17 of these on my system.
Step 13. Do same thing for HKEY_LOCAL_MACHINE\SOFTWARE\Reallusion\Shared Data
Close and Reboot.

This solved my issue. Good luck.

The problem is that the Nvidia Quadro FX880M is a DirectX 10 graphics card. The current version of iClone 6 requires a DirectX 11 compatible graphics card.

However we will soon release an update that supports DirectX 9 so this should resolve the problem. A Beta version of the update is now available to try. Please click the thread below to find it.

https://forum.reallusion.com/Topic220555-385-1.aspx

Do try this and see if it can get you up and running. :)

                                                                

Peter
Forum Administrator

www.reallusion.com

Here is my Dxdiag. Please help me, thank you :)

I can't Lunch iclone6

@Miller08,

Your Graphic card seems to be the main reason for iClone refusing to start, having only 735 MB of Dedicated Ram:

Also the fact that your system Ram is giving up 1384 MB Ram to the GPU isn't going to make things better.

Gerry

---

System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

Try updating your graphics drivers which are a little out of date. Also do try the DirectX 9 version and see if this will work for you. You will need to be using iClone 6.02 to have the DirectX 9 option.

In iClone 6.02 you can launch either the DirectX 11 version or the DirectX 9 version. You can do this by going to Start > All Programs > iClone 6 and then select "iClone Graphics Mode Selection". Then select the DirectX 9 version.

                                                                

Peter
Forum Administrator

www.reallusion.com

 

worked with the beta :)

Hello Everyone,
I recently upgraded Iclone 6pro to version 6.11.1809, after installing 3dxchange 6 pro. Now I can no longer access typed script for voice. I have tried to upgrade drivers to graphics card. My computer spec: Windows 7 premium edition, Nividia GTX 465 1gb ram, 8GB ram, Direct X11. Please anyone help.

Regards,
AlickN

I am using Direct x 11 and I still get this message.






======================================================

I just downloaded the demo. Go to start it and get an immediate crash. Changed the video mode to Direct x 9 and it fires right up. I see that Direct x 11 is needed for the full benefit of iClone.

Here is what I have done.
Have all the latest updates for Windows 7 Pro
deleted my Nvidia drivers completely
Cleaned the system of any residual leftovers from Nvidia
Re-installed the latest driver for my graphics card.
and iClone continues to crash before it launches. The problem according to the crash report is: nvwgf2umx.dll

My system:
Intel Core 7
Windows 7 Pro
Geforce GTX 570 2GB
32GB memory