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Troubleshooting: Can't Launch iClone 6?

Posted By Peter (RL) 11 Years Ago
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Kevin.S
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Sorry moved post..ignore..:D




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ninjarama
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eternityblue (7/25/2016)
Sorry, this seemed to have been ignored. 


I am having the same issue.  My scenario is this...

Installed iClone Pro 6.51 (works fine)
Installed Character Creator 1.52 (works fine)
Installed 3DXchange 6.5 Pipeline (works fine)

The kicker... or bug perhaps:

Installing the update for 3DXchange 6.5 Pipeline breaks iClone 6.51... iClone no longer launches and models cannot be sent to it from either Character Generator or 3DXxchange.

The only way to get things working again is to re-install 3DXxchange & iClone but DO NOT UPDATE 3DXchange!

I have been able to duplicate this problem on two different systems running Windows 10... 

System 1:  Dell T3600 Xeon 6-core - Windows 10 - 64GB RAM - MSI AMD R9 390X 8GB
System 2:  Wacom Cintiq Companion 2 - i7 - Windows 10 - 8 GB RAM - Intel 6100 
eternityblue
eternityblue
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Sorry, this seemed to have been ignored. 

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My system: i7 3770 Gtx1060 6GB




Peter (RL)
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eternityblue (7/21/2016)
I installed and ran the latest iClone without issues for a week, then today while exporting from 3DXchange, while CC was also open, it crashed and now won't launch again. iClone is installed on a second hard drive if that helps. iClone otherwise runs great on my machine. 


We have replied to you in the thread below. Please do try to keep all your feedback in the same thread. It gets very confusing if the same issue is reported in multiple threads.

https://forum.reallusion.com/292280/iClone-refuses-to-launch-with-3DXchange-installed?Update=1#bm292339


                                                                

Peter
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eternityblue
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Can anyone think of why iClone would refuse to launch with 3DXchange installed? I really need to resolve this, and support hasn't gotten back to me after several days. 

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My system: i7 3770 Gtx1060 6GB




eternityblue
eternityblue
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And one more time. Should I reinstall yet again? I mean, when it runs it is soooo worth it, just is this an issue with 3DXchange? I will try exporting to a file and then importing from inside iClone. This latest was a crash when trying to send to 3DXchange. 

EDITED: And I uninstalled 3DXchange, and iClone launched fine. So at least I have a culprit. I will avoid sending anything directly between the two, I'm LOVING 3DXchange otherwise.

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My system: i7 3770 Gtx1060 6GB




eternityblue
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And it happened again. This time I wasn't doing anything with 3DXchange, though it was also open. I guess I'll have to reopen a ticket, reinstall again, hope that helps, and hope this is not a daily occurrence :( Something is getting borked, what exactly would be nice to know.

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My system: i7 3770 Gtx1060 6GB




eternityblue
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I just reinstalled, deleting the whole install folder including a file called ttt.txt that I think held maybe a bad setting, I dunno, but reinstalling, and saying no to recovering a lost project did the trick, I am running again. 

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My system: i7 3770 Gtx1060 6GB




eternityblue
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I installed and ran the latest iClone without issues for a week, then today while exporting from 3DXchange, while CC was also open, it crashed and now won't launch again. iClone is installed on a second hard drive if that helps. iClone otherwise runs great on my machine. 

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My system: i7 3770 Gtx1060 6GB




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urbanlamb
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Your graphics card is a 570 this is your problem its classified as "not fully recommended" get a more modern card you should have not much trouble.    Try getting the latest drivers but I think you will find your card wont live long under the strain anyhow if you try to run it with all the dx11 stuff.    Iclone6 needs a pretty beefy pc.     

 

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