Are you receiving an "Initialization Failed" message when starting iClone 6 or is iClone 6 simply refusing to start?
If so please read below for some possible solutions.
Please first check that your computer meets the minimum specifications shown on the page below. If they don't then unfortunately you won't be able to run iClone 6.
http://www.reallusion.com/iclone/iclone_requirements.aspx
If your system does meet the minimum specifications, please try updating your graphics drivers and ensure you have the latest available. Please see the links below to check.
http://www.nvidia.com/Download/Find.aspx?lang=en-us
http://support.amd.com/en-us/download
If your computer has switchable graphics, please do ensure you are running the iClone.exe found in the folder below with the more powerful graphics card (Normally Nvidia or AMD). Do not choose the Intel graphics option.
C:\Program Files\Reallusion\iClone 6\Bin64
Then run Windows Update to ensure your system is fully updated. In Windows 7 you can do this by clicking Start > All Programs > Windows Update > Check For updates. In Windows 8 go to the Start Screen and type Windows Update. Then select "Check For Update" from the search list.
If you still have problems, please install the Update below:
http://download.microsoft.com/download/F/4/3/F431C6D1-D581-459E-BB01-A6AEBBB779FC/Windows6.1-KB2670838-x64.msu
For issues where iClone 6 refuses to start but you don't get an "Initialization Failed" message, please try right clicking the iClone 6 icon and choose "Run As Administrator". This may help.
If after checking all of the above you still can't launch iClone 6, please can you contact our Technical Support department using the link below. Please do ensure you send us your dxdiag.txt file so we can check your system for any obvious problems.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx
a) Select the "Start" button.
b) Type "dxdiag" and click "dxdiag.exe" from the search list.
c) It will then check your system for a while, after finishing, click "save all information"
d) Save "DxDiag.txt". and send this to us as an attachment.
Thank you.
Peter
Forum Administrator
www.reallusion.com