If so please read below for some possible solutions.

Please first check that your computer meets the minimum specifications shown on the page below. If they don't then unfortunately you won't be able to run iClone 6.

http://www.reallusion.com/iclone/iclone_requirements.aspx

If your system does meet the minimum specifications, please try updating your graphics drivers and ensure you have the latest available. Please see the links below to check.

http://www.nvidia.com/Download/Find.aspx?lang=en-us

http://support.amd.com/en-us/download

If your computer has switchable graphics, please do ensure you are running the iClone.exe found in the folder below with the more powerful graphics card (Normally Nvidia or AMD). Do not choose the Intel graphics option.

C:\Program Files\Reallusion\iClone 6\Bin64

Then run Windows Update to ensure your system is fully updated. In Windows 7 you can do this by clicking Start > All Programs > Windows Update > Check For updates. In Windows 8 go to the Start Screen and type Windows Update. Then select "Check For Update" from the search list.

If you still have problems, please install the Update below:

http://download.microsoft.com/download/F/4/3/F431C6D1-D581-459E-BB01-A6AEBBB779FC/Windows6.1-KB2670838-x64.msu

For issues where iClone 6 refuses to start but you don't get an "Initialization Failed" message, please try right clicking the iClone 6 icon and choose "Run As Administrator". This may help.

If after checking all of the above you still can't launch iClone 6, please can you contact our Technical Support department using the link below. Please do ensure you send us your dxdiag.txt file so we can check your system for any obvious problems.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

a) Select the "Start" button.
b) Type "dxdiag" and click "dxdiag.exe" from the search list.
c) It will then check your system for a while, after finishing, click "save all information"
d) Save "DxDiag.txt". and send this to us as an attachment.

Thank you.

Are there any Vista users left?...

And aren't you clever: "real illusions"...

I'm sorry but the improvements in iClone 6 necessitate that we more on from older OS's like Windows XP and Vista. I do understand it is frustrating but we all have move forward if we want to use latest software.

my system is a Lenovo ThinkPad W510
intel core i7 Q720 CPU
16GB DDR3 RAM
nvidia quadro FX880M
Windows 7 Professional 64bit (SP1)

The problem is that the Nvidia Quadro FX880M is a DirectX 10 graphics card. The current version of iClone 6 requires a DirectX 11 compatible graphics card.

However we will soon release an update that supports DirectX 9 so this should resolve the problem. A Beta version of the update is now available to try. Please click the thread below to find it.

https://forum.reallusion.com/Topic220555-385-1.aspx

Do try this and see if it can get you up and running.

Your Graphic card seems to be the main reason for iClone refusing to start, having only 735 MB of Dedicated Ram:

Also the fact that your system Ram is giving up 1384 MB Ram to the GPU isn't going to make things better.

tranvu2005 (2/7/2015)

---

Here is my Dxdiag. Please help me, thank you

Try updating your graphics drivers which are a little out of date. Also do try the DirectX 9 version and see if this will work for you. You will need to be using iClone 6.02 to have the DirectX 9 option.

In iClone 6.02 you can launch either the DirectX 11 version or the DirectX 9 version. You can do this by going to Start > All Programs > iClone 6 and then select "iClone Graphics Mode Selection". Then select the DirectX 9 version.

worked with the beta