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Troubleshooting: Can't Launch iClone 6?

Posted By Peter (RL) 5 Years Ago
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Peter (RL)
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Are you receiving an "Initialization Failed" message when starting iClone 6 or is iClone 6 simply refusing to start?

If so please read below for some possible solutions.

Please first check that your computer meets the minimum specifications shown on the page below. If they don't then unfortunately you won't be able to run iClone 6.

http://www.reallusion.com/iclone/iclone_requirements.aspx

If your system does meet the minimum specifications, please try updating your graphics drivers and ensure you have the latest available. Please see the links below to check.

http://www.nvidia.com/Download/Find.aspx?lang=en-us

http://support.amd.com/en-us/download

If your computer has switchable graphics, please do ensure you are running the iClone.exe found in the folder below with the more powerful graphics card (Normally Nvidia or AMD). Do not choose the Intel graphics option.

C:\Program Files\Reallusion\iClone 6\Bin64

Then run Windows Update to ensure your system is fully updated. In Windows 7 you can do this by clicking Start > All Programs > Windows Update > Check For updates. In Windows 8 go to the Start Screen and type Windows Update. Then select "Check For Update" from the search list.

If you still have problems, please install the Update below:

http://download.microsoft.com/download/F/4/3/F431C6D1-D581-459E-BB01-A6AEBBB779FC/Windows6.1-KB2670838-x64.msu

For issues where iClone 6 refuses to start but you don't get an "Initialization Failed" message, please try right clicking the iClone 6 icon and choose "Run As Administrator". This may help.

If after checking all of the above you still can't launch iClone 6, please can you contact our Technical Support department using the link below. Please do ensure you send us your dxdiag.txt file so we can check your system for any obvious problems.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

a) Select the "Start" button.
b) Type "dxdiag" and click "dxdiag.exe" from the search list.
c) It will then check your system for a while, after finishing, click "save all information"
d) Save "DxDiag.txt". and send this to us as an attachment.

Thank you.

                                                                

Peter
Forum Administrator

www.reallusion.com


tabsabit99
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Make sure you have win7 sp1 or win8 as realillusion pushed out win vista users for I 6
thanks for nothing real illusions
Sen
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@tabsabit99 : read system requirement posted on July 2014 ( 5 month ago) Smile .


CGTRADER


animagic
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tabsabit99 (12/21/2014)
Make sure you have win7 sp1 or win8 as realillusion pushed out win vista users for I 6
thanks for nothing real illusions

Are there any Vista users left?...Unsure

And aren't you clever: "real illusions"...Doze


https://forum.reallusion.com/uploads/images/1a09220f-ab50-42ac-ad1a-33ec.pnghttps://forum.reallusion.com/Uploads/Images/d14339d0-cd32-4b35-88f9-40a0.png


Edited
5 Years Ago by animagic
Peter (RL)
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tabsabit99 (12/21/2014)
Make sure you have win7 sp1 or win8 as realillusion pushed out win vista users for I 6
thanks for nothing real illusions

I'm sorry but the improvements in iClone 6 necessitate that we more on from older OS's like Windows XP and Vista. I do understand it is frustrating but we all have move forward if we want to use latest software.

                                                                

Peter
Forum Administrator

www.reallusion.com


SilverSkyFox
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i am unable to open iclone 6 on my notebook, 5 was no problem (iclone pro) as i will always get this error message you can see on the screenshot.

my system is a Lenovo ThinkPad W510
intel core i7 Q720 CPU
16GB DDR3 RAM
nvidia quadro FX880M
Windows 7 Professional 64bit (SP1)

woestyn101
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I also have the same problem and reallusion just can't support Iclone 6 to work properly on all pc's and notebooks. I have decided just to ignore reallusion's special offers from now because that is the way they tricked me to buy enough stuff to qualify for the Icone 6.

I mean, look at the size of your pc 'SilverSkyFox': 16 GB Ram, i7 and you can't get Icone 6 to run. This is a joke!
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4 Years Ago by woestyn101
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If Reallusion didn't make abundantly clear iC6's Recommended Hardware Specs (Which in practise should be considered the Minimum for full iC6 & Indigo functionality) and the OS, in their iC6 Promotions, before iC6 was released, I'd be requesting a Refund for iC6 Full price, to offset the price of any purchased Content, that's unusable in iC6.

-----------------------------------------------------------------------------------------

      REALLUSION FORUM ANNUAL PINHEAD COMMUNITY PROJECTS.

       New Pinhead Website & Project to be announced in September 2015

-----------------------------------------------------------------------------------------


 


musicaz
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for sure . !!
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3 Years Ago by musicaz
SilverSkyFox
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woestyn101 (1/16/2015)
I also have the same problem and reallusion just can't support Iclone 6 to work properly on all pc's and notebooks. I have decided just to ignore reallusion's special offers from now because that is the way they tricked me to buy enough stuff to qualify for the Icone 6.

I mean, look at the size of your pc 'SilverSkyFox': 16 GB Ram, i7 and you can't get Icone 6 to run. This is a joke!


Well, my i7 is/was the slowest i7 with 1,6ghz but that shouldn't be a problem as Iclone 5.5 Pro was running without any issue or needed to upgrade the drivers.



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