Hi, issue 6700
Just installed the last free CC3 trial and simply the viewport is way too slow too operate...
I've also installed IClone and copied the preferences... One work, the other not.

Thanks!

Please provide your system specifications. Without that it is impossible to provide assistance. 

---

76% of original size (was 661x19) - Click to enlarge

W10 Pro 64bIntel Xeon 2.3 GHz 32Gb RAMGeForce RTX 2060

Do check if your computer has switchable graphics (both Intel and Nvidia). Many laptops for example have this kind of configurable graphics option to save battery life.

So try right clicking on your Desktop and choose "Nvidia Control Panel". Now select "Manage 3D Settings" from the left panel and then click the "Program Settings" tab from the right side. Now look through the list of programs and make sure that Character Creator 3 is using the Nvidia GTX 2060. Important: Do also make sure that you have not customized the graphics settings in the Nvidia Control Panel. You should be using the default "Application Controlled" setting for CC3 to avoid any problems.

Finally do make sure you update your graphics drivers to the latest available. Outdated drivers can cause performance issues so its worth checking.

https://www.geforce.com/drivers

                                                                

Peter
Forum Administrator

www.reallusion.com

Thanks for the reply, Peter. Tried your suggestions (it's a desktop pc, not a laptop).
It is improved, a bit, but remains stuck, crashes quite often and it is impossibile to manage...
IClone remains good and easy to use...

By the way... If I try to open CC without internet, it loads at full speed, then it crashes due to lack of internet... With internet on it is slow and crashes while working...
Any other help?

Hi...

Thanks for updating us.

To help you get the problem resolved as soon as possible, please can you send your dxdiag.txt to Technical Support using the link below so they can check for any other problems. You certainly shouldn't be having crashes and performance problems with your specs so something else is amiss.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

To generate a dxdiag.txt: 

a) Type "dxdiag.exe" in the Task Bar Search box and click "dxdiag.exe run command" from the search list.
b) It will then check your system for a while, after finishing, click "save all information"
c) Save "DxDiag.txt". and send this to Support as an attachment.


                                                                

Peter
Forum Administrator

www.reallusion.com

At least you can get CC3 to load. It keeps telling me that i need a graphics card compatible with directx 11 (which i have. geforce gts 1070 on windows 10, hp omen). I've unintstalled and reinstalled twice. Everything is completely updated.

                                                                

Peter
Forum Administrator

www.reallusion.com

I purchased Character Creator 3 a while ago and it did not upgrade it to version 3.22 until 2 days ago. Everything worked fine before upgrading it but now I have the problem where it displays the splash screen for a few seconds and then it goes away and does not load. I have tried uninstalling and reinstalling but I have the same problem. I got a Nvidia GeForce GTX 1080Ti graphics card with the latest game driver 445.87. I have tried rolling the driver back but the earliest I can download on the Nvidia website it 441.12 and that did nothing to solve the problem. I even tried going to the device manager and rolling the driver back through the properties and that did not work either. I have IClone version 7.22 and it works fine. I have a desktop that I built running Windows 10 64 bit, Intel i5-8600K 3.60GHz, NVidia GeForce GTX 1080Ti. I have not had any issues with any Reallusion product in the past. Please help?

I encountered the exactly same problem a while ago (Ticket ID: 172788). I have the same graphics card (Nvidia GeForce GTX 1080Ti). After weeks with no success, the support asked me to wait for the next update of CC3.

I had the iRay Plugin installed, and when I uninstalled it, CC3 was running! I was recommended to lead my projects or avatars over to iClone for using the iRay Plugin.

I hope I could help you in any way.