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Peter (RL)
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Peter (RL)
Posted 5 Years Ago
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Group: Administrators
Last Active: Yesterday
Posts: 22.7K,
Visits: 35.7K
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dickdickdick999 (12/31/2019)
CC3 will NOT recognize the additional content downloaded after purchasing it.
I have contacted support, uninstalled everything and manually deleted remaining appdata directories, as well as used the registry cleaner tool they provided to me.
When I reinstall the hub, it somehow has me already signed in, and behaves as though CC3 is installed.
It will not allow me to uninstall it, or open it.
Now I am worse off than when I contacted support.Sorry to hear you are having problems with Character Creator 3. Did you uninstall using the Windows uninstaller (Settings > Apps > Uninstall in Windows 10) or did you just delete the program folders? If the latter then that is likely why the Hub still sees CC3 as being installed. If you have an open support ticket you can expect to hear back from Support with further advice soon. They will be able to provide further help in getting CC3 reinstalled.
Peter
Forum Administrator www.reallusion.com
Edited
5 Years Ago by
Peter (RL)
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dickdickdick999
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dickdickdick999
Posted 4 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 9,
Visits: 76
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I used the windows installer.
Support just told me not to use the hub. lol
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TonyDPrime
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TonyDPrime
Posted 4 Years Ago
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Group: Forum Members
Last Active: 6 days ago
Posts: 3.4K,
Visits: 12.4K
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The main texture file slots for an avatar (Diffuse, Normal, AO, Roughness, etc...) always have the COPY and PASTE grayed out when mouse-right-clicked.
This is opposed to iClone, which lets you copy paste the main textures in the Texture Settings via a mouse-right-click.
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animagic
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animagic
Posted 4 Years Ago
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Group: Forum Members
Last Active: 2 minutes ago
Posts: 15.7K,
Visits: 30.5K
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Tony, I just tried this with a character I'm currently working on and for me it works.
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animagic
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animagic
Posted 4 Years Ago
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Group: Forum Members
Last Active: 2 minutes ago
Posts: 15.7K,
Visits: 30.5K
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I just found out that when doing a restore of a project created with Head Shot, all Head Shot information is lost. It would be nice if that information could be included in that restore. EDIT: I added this to Feedback Tracker as issue #6600.
Edited
4 Years Ago by
animagic
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TonyDPrime
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TonyDPrime
Posted 4 Years Ago
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Group: Forum Members
Last Active: 6 days ago
Posts: 3.4K,
Visits: 12.4K
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No morph name for Default head 
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Peter (RL)
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Peter (RL)
Posted 4 Years Ago
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Group: Administrators
Last Active: Yesterday
Posts: 22.7K,
Visits: 35.7K
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animagic (1/8/2020)
I just found out that when doing a restore of a project created with Head Shot, all Head Shot information is lost. It would be nice if that information could be included in that restore. EDIT: I added this to Feedback Tracker as issue #6600. Thank you for notifying us of this issue. The issue has been confirmed and the team plan to fix it in the first available update.
Peter
Forum Administrator www.reallusion.com
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Peter (RL)
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Peter (RL)
Posted 4 Years Ago
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Group: Administrators
Last Active: Yesterday
Posts: 22.7K,
Visits: 35.7K
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Reminder: To make sure problems get looked at, please do remember to post all issues found in the Feedback Tracker as well as discussing here. Thanks.
Peter
Forum Administrator www.reallusion.com
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mrtobycook
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mrtobycook
Posted 4 Years Ago
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Group: Forum Members
Last Active: 1 hour ago
Posts: 381,
Visits: 2.4K
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Hi Peter :-) I just posted this in feedback tracker but would love some help! :-) When I first installed CC3, I set my external files to a certain place. Everything seems to work fine. They are here: D:/_REALLUSION DOCUMENTS But when I upgraded to version 3.21, and then installed the DIGITAL HUMAN content stuff, it all thinks the textures are in that default place: C:\Users\Public\Documents\Reallusion And actually, even more confusingly, it seems that it thinks some of the stuff is here: D:\Reallusion\ Very frustrating and is taking forever to relink everything! :-( Toby
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virtualfilmer.com | youtube
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mrtobycook
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mrtobycook
Posted 4 Years Ago
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Group: Forum Members
Last Active: 1 hour ago
Posts: 381,
Visits: 2.4K
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Just to follow on from my post - the even STRANGER thing is that if I just "OK" the dialogue box that says the textures are missing, it seems they all work - maybe except the eyeball? Which is black? :-) AND even if I manually link everything (well, I can't relink the HDR as it won't let me choose a .hdr file grrrrrrr), the eyeball is still black. What is happening?? :-) 
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virtualfilmer.com | youtube
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