Hi Peter

The crashes I am having happen with a new project with little characters and props the only thing I can say about what they have to link them is the avatar was becoming distorted and I was clicking on a menu option when they happened...



I Make My Mates Do The CanCan For The Amusement Of Killer Robots:D

Man, what happened to the old lighting control system??? In iClone 4, within seconds you could create an environment with light and shadows, with detailed precision. Now, with this new system, the simple task of positioning a light became a torment. Honestly, I do not see any sense in changing something that worked perfectly, and force us to relearn something that we had complete mastery.:crying:

Peter,
When I add an iClone4 project into the iClone5 directory system, the software shows it as a Trial Project under Custom Projects. When I try to load this project, the software crashes. Yes, the project has a terrain - but so what? It should still load properly in iClone5, I would imagine.
I am not having this problem loading either the characters or props.

I understand an interim solution is to remove those terrains from my iClone4 projects and then use them in iClone5 - but I could do this for one or few projects - what about the rest?

Regards
Suresh

A screen shot - when I start Iclone 5 -

I also get the same issue as rmathew ... but not all the time and it only happens on my large rez monitor not ever on the smaller one...



I Make My Mates Do The CanCan For The Amusement Of Killer Robots:D

Hi BM

Because of the major improvements and changes to the core program there are some issues with iClone4 projects when opened in iClone5.

One of these issues is the removal of Absolute Motion Layer Keys that were present in iClone4. When projects using Absolute Keys are opened in iClone5 they will be resampled and this could cause a crash in some circumstances.

I will pass your feedback on to the iClone team for review. However if the crahses you are experiencing are seriously affecting your use of iClone5 then please don't hesitate to contact Support using the support form and they will look into this for you on a one to one basis.

Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Suresh

With regards to the project showing as Trial. Have you registered your copy of iClone5 into your account? This should solve the problem.

Projects with terrains and also terrains with props attached should be able to be opened in iClone5. I think there must be something else in the project that is causing the crashes.

As has been suggested previously, if you are able to strip down your projects in iClone4 and remove certain objects at a time you should be able to determine the cause.

Alternatively you can contact Technical Support direct and they will be able to look at your project for you and find out the cause of the crashing.

Please use the Support Form linked below should you require assistance.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

                                                                

Peter
Forum Administrator

www.reallusion.com

Do you have your graphics drivers updated to the latest available? This is important to avoid graphical glitches like those you are experiencing.

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter

After reading this I went and made a new Iclone 4 project with tarrain and props attached to tarrain (just a few though) and they loaded fine into Iclone 5 but I also have 5 project files made in Iclone 4 that crash Iclone 5 unless all props that are attached to the tarrain are converted back into props the only difference is these are large project files ...
So I have no Idea whats going on there.







I Make My Mates Do The CanCan For The Amusement Of Killer Robots:D

I have the G2 elbow issue too!
Still looking to see what other issues!