Kind of the same Problem here. I just bought the Character Creator 3 Smart Hair Bundle and iClone 7. I followed the instructions and downloaded the Reallusion Hub. And for some reason, there are no Products to install. So I logged in to my account in the Reallusion Hub, but I got this Message: (its German and it means, that I have Internet Problems, even though i´m connected.

Sorry to hear you are having problems installing iClone.

If you haven't already, please restart your computer and then try to login to the Reallusion Hub with the same account details used to purchase iClone.

If it still won't login (and you get the same error message), try closing down the Hub, then go to Start > Reallusion and right click on Reallusion Hub and choose "Run As Administrator".

Does this now allow you to login to the Reallusion Hub?

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi...

Firstly let me say you have posted in the wrong forum. This is the archive for iClone 7. As your question relates to iClone 8 it should be posted in the iClone 8 forum. Please try to post future questions in the correct forum.

Regarding your question, which version of Windows do you have and also are you using a Windows N version? (No Media Player) I ask this because the error message you are getting is often associated with the N version of Windows because it doesn't have the required media files installed.


                                                                

Peter
Forum Administrator

www.reallusion.com