|
By PollyObscurum - 5 Years Ago
|
Whenever I try to install the trial of iClone 7, I get this notification:
My computer's OS is Windows 10 Home x64, and my computer is MSI GV62 7RD. The processor is Intel Core i5 7th Gen.
There's also a lot of space in my computer's hard drive. I have 485Gt available in this computer's hard drive. So there can't be any space issue.
What could be the problem and how do I solve this?
|
|
By Peter (RL) - 5 Years Ago
|
Please try uninstalling the Reallusion Hub by going to Start > Settings > Apps > Reallusion Hub and then click Uninstall.
Then please restart your computer and download and install the very latest version of the Hub using the link found HERE.
Does this resolve the problem for you?
|
|
By PollyObscurum - 5 Years Ago
|
Peter (RL) (2/15/2019)
Please try uninstalling the Reallusion Hub by going to Start > Settings > Apps > Reallusion Hub and then click Uninstall. Then please restart your computer and download and install the very latest version of the Hub using the link found HERE. Does this resolve the problem for you?
I just tried this. No, it didn't work. :/
|
|
By Peter (RL) - 5 Years Ago
|
Sorry to hear you are still having problems.
Try using Windows File Explorer to check the folder below. If the iClone 7 trial installer has been downloaded it will be in that folder. If it is there, try right-clicking it and choose "Run As Administrator".
C:\Users\<Username>\AppData\Local\Reallusion\RLDownloads
Does this allow iClone 7 to install correctly?
|
|
By PollyObscurum - 5 Years Ago
|
|
Peter (RL) (2/16/2019)
Sorry to hear you are still having problems.
Try using Windows File Explorer to check the folder below. If the iClone 7 trial installer has been downloaded it will be in that folder. If it is there, try right-clicking it and choose "Run As Administrator".
C:\Users\<Username>\AppData\Local\Reallusion\RLDownloads
Does this allow iClone 7 to install correctly?
No hope yet... This is what I now got instead:
|
|
By Peter (RL) - 5 Years Ago
|
|
The -5001 error indicates your downloaded file could be corrupt or the problem could be associated with leftover files in your TEMP folders. Please try the following.
1. Type %Temp% in the Search box on the Taskbar and click the %Temp% folder found in the search list.
2. This will take you to C:\Users\<YOUR PROFILE NAME>\AppData\Local\Temp.
3. Highlight and delete all the folders and files in the Temp folder (some may remain, this is normal).
4. Go to C:\Windows\Temp
5. Highlight and delete all the folders and files there.
6. Restart your computer and try to download the iClone 7 trial again from the Hub.
* NOTE: The Local\Temp folder is a hidden folder and so may not appear. To view hidden files and folders, do the following:
1. Open the Control Panel and select "Appearance & Personalization". 2. Click "Show Hidden File and Folders". 3. On the View tab, under Hidden files and folders, click Show hidden files and folders. Do also ensure you logged into your computer as an Administrator. You can check this by going to Start > Settings > Accounts and look under your username. If you continue to have problems, please contact Technical Support and supply your computers dxdiag.txt file. They will then be able to check it and advise you further. Thank you. |
|
By Spurlock - 5 Years Ago
|
I'm having the same problem....
|
|
By PollyObscurum - 5 Years Ago
|
Peter (RL) (2/18/2019)
The -5001 error indicates your downloaded file could be corrupt or the problem could be associated with leftover files in your TEMP folders. Please try the following.
1. Type %Temp% in the Search box on the Taskbar and click the %Temp% folder found in the search list.
2. This will take you to C:\Users\<YOUR PROFILE NAME>\AppData\Local\Temp.
3. Highlight and delete all the folders and files in the Temp folder (some may remain, this is normal).
4. Go to C:\Windows\Temp
5. Highlight and delete all the folders and files there.
6. Restart your computer and try to download the iClone 7 trial again from the Hub.
* NOTE: The Local\Temp folder is a hidden folder and so may not appear. To view hidden files and folders, do the following:
1. Open the Control Panel and select "Appearance & Personalization". 2. Click "Show Hidden File and Folders". 3. On the View tab, under Hidden files and folders, click Show hidden files and folders. Do also ensure you logged into your computer as an Administrator. You can check this by going to Start > Settings > Accounts and look under your username. If you continue to have problems, please contact Technical Support and supply your computers dxdiag.txt file. They will then be able to check it and advise you further. Thank you.
Done everything in these instruction. Nothing works. :/ I will contact the Technical Support then. :/
|
|
By emailgocap - 5 Years Ago
|
Exactly the same problem.. tried all the recommended solutions, restart, uninstall, delete all Temp files,, show hidden folders in Temp and delete. Still wont install with the same error message as discussed here
|
|
By parisgranville - 4 Years Ago
|
|
Me too. I'm having the same problem...for a year now. What is the solution? I have tried uninstalling the hub, deleting the temp files. There is no RLDownloads. Why does this have to be so hard?
|
|
By parisgranville - 4 Years Ago
|
|
I actually can't install any of my reallusion programs
|
|
By Peter (RL) - 4 Years Ago
|
|
parisgranville (1/14/2020)
Me too. I'm having the same problem...for a year now. What is the solution? I have tried uninstalling the hub, deleting the temp files. There is no RLDownloads. Why does this have to be so hard?
Hi...
Sorry to hear you are having problems.
For the vast majority of users the Reallusion Hub works flawlessly so there is clearly something else going on that is preventing you installing your programs.
The way the Hub works is that once it is installed you need to sign in with the same account details you used to purchase your Reallusion software. Then once signed in all your purchases will be listed ready to install and for products you haven't purchased you will be able to download trial versions.
So can you please explain what happens for you when you install the Hub and sign in. Do you see your purchases listed (if any) and do you see the trial versions listed? If not, please post a screenshot of the Hub once you have signed in and also please let us know your full system specifications including graphics card. Thanks.
|
|
By parisgranville - 4 Years Ago
|
I am signed in. The hub just gives the message that it failed. When I found the actual downloaded file, it just cuts out after I enter my serial number. When I look online, the serial number is still available.
|
|
By parisgranville - 4 Years Ago
|
|
Could it be a problem with the NVidia driver?
|
|
By Peter (RL) - 4 Years Ago
|
|
parisgranville (1/14/2020)
Could it be a problem with the NVidia driver?
It's unlikely to be a driver issue if you are having problems installing your software. Driver problems could prevent you launching the software though.
In this case you would be wise to contact Technical Support and supply your dxdiag.txt so they can check for any system problems that may be preventing installation.
a) Type "dxdiag" in the Task Bar Search box and click the "Dxdiag Run Command" from the search list.
b) It will then check your system for a while, after finishing, click "Save All Information"
c) Save "DxDiag.txt". and send this to Support as an attachment.
|
|
By Chimpdecheese - 4 Years Ago
|
|
Same problem. Nothing works.
|
|
By Peter (RL) - 4 Years Ago
|
|
admin_9 (12/29/2020)
Same problem. Nothing works.
Please explain in more detail the steps you have taken and what exactly happens when you try to install iClone 7. Do also post a screenshot showing any error messages you receive. Thanks.
|
|
By Sid Enimjay - 3 Years Ago
|
I am getting the same issue as above when trying to install the iClone_Trial_Hub.exe file downloaded from
https://www.reallusion.com/iclone/download.html
the file is 53.4Mb 56,022,696Bytes
I run the exe as shown in the gif below, as administrator and for a brief second the application shows on the task bar then immediately disappears exe file as administrator , I get the popup asking if I want to allow the program to make changes to my machine, I click ok, I see a brief moment where the
|
|
By Peter (RL) - 3 Years Ago
|
Hi Sid
If you are having problems installing iClone, please try installing the Hub first which can be downloaded on the page below. Then open the Hub and sign in. You should then see a list of the available trial versions. Now try to install the iClone trial but if you encounter any error messages please capture a screenshot and post it so we can see what the problem is. Please also post your full system specs including graphic's card in case that is the issue.
Reallusion Hub
Thanks.
|