Hi Jeff

I'm sorry to hear you are having problems with iClone. It seems that Support has been working with you to try and get this problem resolved but has so far not been able to find the cause of the problem. Because of this I would recommend you keep in contact with Support as a resolution may eventually be found.

Generally when you have an issue that affects everyone, or a large number of users, then it is easier to diagnose and fix. Sadly when an issue is specific to one computer setup then the problem can be difficult to diagnose and sometimes regrettably impossible to fix.

One thing that stands out to me is that you are using a Workstation graphic card and iClone has always run more reliably with gaming graphics cards. We even at one point did not support Workstation graphic cards because there were many known issues. However, with the introduction of RTX, compatibility with Workstation graphics cards has improved, but sadly still not without issues as you have found.

There is no doubt you have an extremely powerful computer, but ironically you may well find you get much better reliability with a less powerful "gaming" setup with something like an Nvidia 4080 or 4090 instead of the A6000. This is down to the fact that iClone uses real-time graphics more akin to a gaming engine than traditional 3D modelling software where Workstation graphics normally excel.


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter,
You could be correct about the graphic card issues. Nevertheless, it doesn't make sense to get rid of the workstation for a gaming computer for which I have no use anyway. Every company I interact with responds and provides ongoing communication & support as to approximate times for a solution, etc. (e.g., Lenovo, Microsoft, Adobe, Nvidia). Reallusion does not.  iClone 8 does not work at all yet is the app I purposely selected based on my learning and experience with iClone 7=it has the best features for what I want to accomplish (if it works). 

I really cannot wait for a solution that might never happen-3 months should be enough time. Without a firm timeline for getting a functioning product, it's best for me to obtain a full refund for all Reallusion products and spend my time and resources on purchasing and learning a different application (this is not really what I want, but there does not seem to be a choice). 

Any suggestions as to how to proceed?
Jeff

Keeping in contact with Support is still be the best option.

I had a check with Support and see Mike replied to you yesterday (25th) to let you know that members of the dev team are actively working to find the cause of the problems with your particular hardware. If you can, hang in there a bit longer as they hope to know more next week. However, if all options become exhausted then you can certainly discuss the refund situation with Support.


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter. Mike did respond and I will wait for a solution (hopefully) next week.
Thanks for pushing this forward,

I am also having a very similar issue where my scene doesn't load at all and the iclone 8 doesn't even allow me to create a new scene.  The side bar while dragging it looks like a 70s effect and currently makes iclone 8 useless.  This needs to be fixed so I can continue my animation project.

To be able to offer any advice, please post your full system specifications including graphics card and also post a screenshot showing the issue as it appears on screen. Thanks.


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter,
Yesterday I requested information on my support ticket #239548 to find out if this problem has been fixed. No response so far.
I just updated to iClone 8.31 and CC 4.31 hoping these were the "fixes" so I could use Reallusion, but no such luck=still crashing/not responding. I really do need a solution by Friday or a refund. 
Thanks,
Jeff

I also forgot to mention that I am having the same issue with Character Creator 4.  I included a screenshot of the program and the task manager to show you the resources of the program.