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JeffJ
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 10,
Visits: 226
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Hi Peter,
As Tech support is not able to provide any applications that work, I have requested a full refund from the Support Team [Link Removed By Moderator] This is a choice that I really did not want to make. and dread the learning curve with new applications.
Jeff
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Peter (RL)
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Peter (RL)
Posted 3 Years Ago
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Group: Administrators
Last Active: 2 Years Ago
Posts: 23.1K,
Visits: 36.6K
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munchkinman (8/3/2023)
Device name WhiteWolf Processor 12th Gen Intel(R) Core(TM) i9-12900H 2.50 GHz Installed RAM 64.0 GB (63.7 GB usable) System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display
Nvidia Geforce RTX 3070 Ti Laptop GPU
Intel R IrisR Xe Graphics
I had no problem with IClone 8.3 prior to this version of 8.31. I even tried to open my other projects without success.
I have included a screenshot of what iclone8 looks like.
The first screenshot is opening a new project and the second screenshot is just moving the right bar to left and back to right.
Software updates to iClone 8 or CC4 often require that you are using latest graphics drivers. Please check for the latest drivers with Nvidia and update if newer drivers are available.
Peter
Forum Administrator www.reallusion.com
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munchkinman
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munchkinman
Posted 3 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 3,
Visits: 43
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I also forgot to mention that I am having the same issue with Character Creator 4. I included a screenshot of the program and the task manager to show you the resources of the program.
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munchkinman
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munchkinman
Posted 3 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 3,
Visits: 43
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Device name WhiteWolf Processor 12th Gen Intel(R) Core(TM) i9-12900H 2.50 GHz Installed RAM 64.0 GB (63.7 GB usable) System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display
Nvidia Geforce RTX 3070 Ti Laptop GPU
Intel R IrisR Xe Graphics
I had no problem with IClone 8.3 prior to this version of 8.31. I even tried to open my other projects without success.
I have included a screenshot of what iclone8 looks like.
The first screenshot is opening a new project and the second screenshot is just moving the right bar to left and back to right.
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JeffJ
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 10,
Visits: 226
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Hi Peter, Yesterday I requested information on my support ticket # 239548 to find out if this problem has been fixed. No response so far. I just updated to iClone 8.31 and CC 4.31 hoping these were the "fixes" so I could use Reallusion, but no such luck=still crashing/not responding. I really do need a solution by Friday or a refund. Thanks, Jeff
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Peter (RL)
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Peter (RL)
Posted 3 Years Ago
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Group: Administrators
Last Active: 2 Years Ago
Posts: 23.1K,
Visits: 36.6K
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munchkinman (8/2/2023)
I am also having a very similar issue where my scene doesn't load at all and the iclone 8 doesn't even allow me to create a new scene. The side bar while dragging it looks like a 70s effect and currently makes iclone 8 useless. This needs to be fixed so I can continue my animation project.To be able to offer any advice, please post your full system specifications including graphics card and also post a screenshot showing the issue as it appears on screen. Thanks.
Peter
Forum Administrator www.reallusion.com
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munchkinman
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munchkinman
Posted 3 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 3,
Visits: 43
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I am also having a very similar issue where my scene doesn't load at all and the iclone 8 doesn't even allow me to create a new scene. The side bar while dragging it looks like a 70s effect and currently makes iclone 8 useless. This needs to be fixed so I can continue my animation project.
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JeffJ
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 10,
Visits: 226
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Hi Peter. Mike did respond and I will wait for a solution (hopefully) next week.
Thanks for pushing this forward,
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Peter (RL)
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Peter (RL)
Posted 3 Years Ago
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Group: Administrators
Last Active: 2 Years Ago
Posts: 23.1K,
Visits: 36.6K
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JeffJ (7/25/2023)
H
Any suggestions as to how to proceed?
Jeff
Keeping in contact with Support is still be the best option. I had a check with Support and see Mike replied to you yesterday (25th) to let you know that members of the dev team are actively working to find the cause of the problems with your particular hardware. If you can, hang in there a bit longer as they hope to know more next week. However, if all options become exhausted then you can certainly discuss the refund situation with Support.
Peter
Forum Administrator www.reallusion.com
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JeffJ
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 10,
Visits: 226
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Hi Peter,
You could be correct about the graphic card issues. Nevertheless, it doesn't make sense to get rid of the workstation for a gaming computer for which I have no use anyway. Every company I interact with responds and provides ongoing communication & support as to approximate times for a solution, etc. (e.g., Lenovo, Microsoft, Adobe, Nvidia). Reallusion does not. iClone 8 does not work at all yet is the app I purposely selected based on my learning and experience with iClone 7=it has the best features for what I want to accomplish (if it works).
I really cannot wait for a solution that might never happen-3 months should be enough time. Without a firm timeline for getting a functioning product, it's best for me to obtain a full refund for all Reallusion products and spend my time and resources on purchasing and learning a different application (this is not really what I want, but there does not seem to be a choice).
Any suggestions as to how to proceed?
Jeff
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