Character Creator 4.1, 4.11 and 4.12 Official Issues Thread

Author	Message
Peter (RL)	Peter (RL) Posted 3 Years Ago
Distinguished Member Group: Administrators Last Active: Last Year Posts: 23.1K, Visits: 36.6K	Zeronimo (11/26/2022) Hi Peter I ran the procedure "Reset CC4 Database and Registery.bat". 76% of original size (was 663x19) - Click to enlarge once finished, I restarted CC4 76% of original size (was 663x19) - Click to enlarge I had to reload all the packs of Project, Actor, Skin, Makeup, Hair, Cloth, Accessory, Animation, Stage and Props 76% of original size (was 663x19) - Click to enlarge 76% of original size (was 663x19) - Click to enlarge I loaded the project Template --> Item --> 1. Talking Kevin, and the problem remains 76% of original size (was 663x19) - Click to enlarge EDIT: I did not execute the restore procedure for iClone 8 and I do not have this error with the same project. I don't know if this has an impact, but in my case CC3 and CC4 are installed on 2 different physical drives CC3 and iClone7 are installed on F:/Program Files/Reallusion and F:/Users/Public/Documents/Reallusion CC4 and iClone8 are installed on H:/Reallusion and H:Users/Public/Documents/Reallusion Database is on C:/ProgramData/Reallusion Hi Zeronimo The advice I gave to Ken for resetting the database was for an unrelated issue. You don't need to reset the database for the SkinGen missing textures bug in CC 4.12. The full fix for this bug will be coming soon but if the current hotfix has not worked for you in resolving the problem, then I would also advise contacting Support about this and let them know. https://www.reallusion.com/CustomerSupport/UserEx/QForm.html Peter Forum Administrator www.reallusion.com

ken_1171	ken_1171 Posted 3 Years Ago
Distinguished Member Group: Forum Members Last Active: 2 Years Ago Posts: 222, Visits: 499	Hi Peter, I have figure this out. If I just double-click the batch files, Win10 stops them by claiming they need elevated credentials. I then tried running them from an elevated shell instead, but that gets me the "Invalid Parameters" error. What I should had done was to use the context menu to "Run as Admin" instead. That works. Once this is done, the database rebuilds itself, and now my new purchases now show up. Yay! ^___^ HOWEVER, it then tells me that a whole bunch of my contents (130+) are NOT installed, when they actually are. It goes through 2 pages of contents just to realize they are already installed, skip them, and go to the next one, taking a while to process each one. This process takes around 30 mins, while CC4 becomes unresponsive. If I select to install them all, CC4 starts Ok, but then becomes unresponsive, freezes up (no CPU, disk, or network activity), and needs to be restarted. I have to select a few at a time to avoid that, which is more work and takes even longer. It would be Ok and dandy if I didn't have to go through this every time the database glitches out, and I have to reset it. I think this is the 3rd time - twice with CC3, and now again with the just installed CC4. It's all working now. I hope it lasts. :) Thanks, --=Ken

that.west.african	that.west.african Posted 3 Years Ago
Senior Member Group: Forum Members Last Active: 2 Years Ago Posts: 44, Visits: 274	Ee Everytime I open CC4 I get this.. with vanished sliders even though the pack is installed 76% of original size (was 663x19) - Click to enlarge

path.to.the.future	path.to.the.future Posted 3 Years Ago
Veteran Member Group: Forum Members Last Active: 2 Years Ago Posts: 31, Visits: 116	Feedback Tracker number Issue 9100 Model becomes inconsistent after exporting with morph Problem: I'm trying to add morphs to my characters, but CC4 can't output consistent models. For example, after the base model, you export another version, with pregnant belly, and import both into Blender. You can zoom in and see in Xray mode that the top of head and arms don't match. I tried with both official and custom sliders, same thing happens. There is a compounding factor that I couldn't understand too, since the effect is much worse on my character that I imported from CC3. Since it moves the body away from the eyes and mouth, it makes shapekey-making essentially impossible. This problem didn't happen in CC3. Steps to reproduce problem: 1. Export base model. 2. Apply Pregnant slider (and possibly many other sliders) to max and export. 2. Import both versions into Blender and compare. Expected result: Unless it's a full body morph, the program should output consistent models with changes only in desired area. 76% of original size (was 663x19) - Click to enlarge Actually just saw that the whole body doesn't match up to leg, just from one slider that isn't supposed to morph full body. 76% of original size (was 663x19) - Click to enlarge 76% of original size (was 663x19) - Click to enlarge

facr73	facr73 Posted 3 Years Ago
Distinguished Member Group: Forum Members Last Active: 2 Weeks Ago Posts: 215, Visits: 23.7K	I'm having an issue trying to download trial content but not purchased content . Every time I try to download only the download icon is present but no download. I0ve tried to uninstall and reinstall but the problem persists! Anyone has the same problem?

4u2ges	4u2ges Posted 3 Years Ago
Distinguished Member Group: Forum Members Last Active: 4 days ago Posts: 5.3K, Visits: 16.6K	You should not download anything anymore. All purchases (including trial) would automatically land in your content manager. Trial items particularly in "Trial" folder at the bottom. Just use Refresh button while in Template/Pack (or Item - depends on content) tab to sync content and it should appear (presumably :)) From there just install it. A lot of people for some reason are having issue with that (including my own customers). So I made this quick video:

facr73	facr73 Posted 3 Years Ago
Distinguished Member Group: Forum Members Last Active: 2 Weeks Ago Posts: 215, Visits: 23.7K	Hi 4u2ges thanks for replying. Yes, that's what I do. I go to the Trial location and click to download as you can see in the image below, And it stays in that state forever. But I can download any purchased content!

4u2ges	4u2ges Posted 3 Years Ago
Distinguished Member Group: Forum Members Last Active: 4 days ago Posts: 5.3K, Visits: 16.6K	Ahhh, OK. You are right! It's getting stuck with mouse cursor flashing while in Content Manager. They might have an issue of some sort with trial content download routine on server... They better fix it! I have a customer, who kept complaining they cannot see trial content just today. Maybe that is what they meant!

4u2ges	4u2ges Posted 3 Years Ago
Distinguished Member Group: Forum Members Last Active: 4 days ago Posts: 5.3K, Visits: 16.6K	Here is my screenshot with stuck install/download... 76% of original size (was 663x19) - Click to enlarge RL, Please fix it ASAP!

shan_joseph	shan_joseph Posted 3 Years Ago
Senior Member Group: Forum Members Last Active: Last Month Posts: 15, Visits: 141	I am having the exact same problem reinstalled. Am tearing my hair out, glad to know its not just me. It gets stuck at 10% and my mouse keeps timing out.