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About Content Purchase, Usage & Distribution

Posted By Miranda (RL) 8 Years Ago
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About Content Purchase, Usage & Distribution

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renagoff
renagoff
Posted 3 Years Ago
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My Question: Months after purchasing lighting effects, clothing, etc. from the Content Store, how can I tell if I purchased the Export License version of the Content Pack?
Thank you Peter (RL). 

NRG



yepkoo
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Posted 3 Years Ago
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As far as I know there is no way around this.
However, when you try to export, it warns you and you can automatically add the necessary products to your cart by clicking the buy products link from the help menu and see it from there.
Since some very old products do not have an export license, you can never export them.

It would be really nice if they could come up with a solution to this with CC4.

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Zeronimo
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renagoff (2/23/2022)

My Question: Months after purchasing lighting effects, clothing, etc. from the Content Store, how can I tell if I purchased the Export License version of the Content Pack?
Thank you Peter (RL). 

NRG


go to your member page --> Order history
You will have a list of all your purchases and in the "Export" column
it says "YES" if you bought with the export license, otherwise it says "UPGRADE".
If you have "UPGRADE" and you want to buy the "EXPORT" version just click on "UPGRADE", the price to pay will be the difference between the "icontent" and the "export" version.

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johnsongaric1
johnsongaric1
Posted 3 Years Ago
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I just started using unreal engine and iclone live link.  I have purchased quite a bit of iclone animation without export license.  Can I get a blanket export license for all of my purchases.  I tried to buy a license for a couple of the animations but after the purchase the animation still doesn't work in livelink?  Message says I have to purchase and takes me to the checkout page where it shows I already purchased?
johnsongaric1
johnsongaric1
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I went to the order history and upgraded my motion purchases.  I still cannot export FBX.  Message in clone when I try to export FBX says I have to upgrade.  Do I have to enable something in iclone, or should the export upgrades work automatically?
yepkoo
yepkoo
Posted 3 Years Ago
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Have you tried the enable option from the Help menu?

Secondly, you may have used something else that doesn't have an export license other than the animations (like Clothing, you can see them on the purchase page)

Finally, you can delete the package from Smart gallery and reinstall it.

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johnsongaric1
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yepkoo... thanks, the unistall/reinstall fixed it...
Optigon 3D
Optigon 3D
Posted 3 Years Ago
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Hi, can anyone help.

If you don't have CC3 only CC4 and you buy content for CC3 on the marketplace, how do you download and get the file in CC4?


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yepkoo
yepkoo
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The version of the program does not matter for the content you purchase. By pressing the refresh button in the Content Manager section of the program, you can display the newly purchased products and download them from there.

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Optigon 3D
Optigon 3D
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Thank you


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