I have a problem when trying to install CC characters. They install perfect into Iclone but I get the following error message when the installer tries to install into CC.
I do have the latest 1.43 version installed. Has anyone else had this problem ?
Thanks
John


.75% of original size (was 669x19) - Click to enlarge

Homebuilt computer - Windoze 10, INTEL i9 9900 k @ 5.1 GHz, EVGA RTX 2080 TI XC ULTRA, 16GB 3100 MHz RAM, Asus  Maximus Hero XI motherboard, Sound blaster Z series. iClone6 & 7 Pipeline, Crazytalk 8, Crazytalk Animator 2, Facefilter, Pop video 3, Hitfilm 4Pro, Cubase 8.5 Pro,

That's an odd one TheOldBuffer, I've never seen that one before, maybe someone can come up with a better suggestion but mine would be to reinstall the RLcontent downloader, there's a link somewhere here in the forum.



Dell XPS 8900, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s), 16 GB RAM, - 4 GB GeForce GTX 745, NVIDIA compatible.
Acer Aspire V Nitro Laptop,  2.5GHz Intel Core i5-7300HQ processor with 6MB cache,  256GB solid state drive, 16GB Ram,  4 GB NVIDIA GeForce GTX 1050 Ti graphics.

This issue can be a security level issue. Try the following to see if it helps.

Please use Windows File Explorer to navigate to the folder below.

C:\Program Files (x86)\Common Files\Reallusion\Downloader\bin

Then right click the file RLDownloaderR2.exe and choose "Properties". Now select the "Compatibility" tab and put a check in the box marked "Run This Program As An Administrator". Finally click OK to set your changes.

Now try to download your content again.


                                                                

Peter
Forum Administrator

www.reallusion.com

Thanks to all for advice. I opened a support ticket and the reply was very quick indeed. The answer was to delete the downloader folder completely and reinstall the downloader. (you called it Snarp ) For some reason the downloader I was asked to install was an older version than the one that was on my system but it works perfectly and I now have all my new content, sliders and projects installed to CC.


John

Homebuilt computer - Windoze 10, INTEL i9 9900 k @ 5.1 GHz, EVGA RTX 2080 TI XC ULTRA, 16GB 3100 MHz RAM, Asus  Maximus Hero XI motherboard, Sound blaster Z series. iClone6 & 7 Pipeline, Crazytalk 8, Crazytalk Animator 2, Facefilter, Pop video 3, Hitfilm 4Pro, Cubase 8.5 Pro,

I apologize if I am posting this in the wrong section. They are numerous threads that appear similar to me.

I have noticed a glaring issue when creating custom hair (not a derivative of an existing product). I can get my mesh loaded as hair, but if I try to save it as a hair item, the preview icon goes white and the character screen goes black. It functions fairly well in iClone, but it cannot be saved as an item in Character Creator.

In addition, I reported an error to the Tech Support team, regarding the Essential Skins pack. We have corresponded, but I haven't received additional support after explaining the issue fully. Under the decal options, I do not receive an option to import or place custom maps. I have uninstalled, reinstalled, cleared the files, etc., and the options for inputting textures in the decals box does not exist for me.

When you go to preference and change the default scene to empty the naked lady still shows up on new project.