Peter
Forum Administrator

www.reallusion.com

I see it beneficial to open a different thread just for this issue. It is important enough.

We are experiencing many problems, even adding the Root in Maya.

I followed https://www.youtube.com/watch?v=6QGh06nF6 and https://www.youtube.com/watch?v=-qpyZkF1LWE but Morph Targets are lost, so facial expressions are not imported into Unreal.

I don't know how to downgrade to 6.3. Every time that I try to install it, I get the "There's a new version" message, so I can't unistall just 3dxchange.

We are either programmers or Artists, and we lack knowledge of certain tools such as Maya, that's why we decided to go for iClone.

We only need to know if this is going to be fixed or not.

Many thanks.

On a brighter note, Iclone 6.42 has been running very stable since the last update. YAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAY !

Homebuilt computer - Windoze 10, INTEL i9 9900 k @ 5.1 GHz, EVGA RTX 2080 TI XC ULTRA, 16GB 3100 MHz RAM, Asus  Maximus Hero XI motherboard, Sound blaster Z series. iClone6 & 7 Pipeline, Crazytalk 8, Crazytalk Animator 2, Facefilter, Pop video 3, Hitfilm 4Pro, Cubase 8.5 Pro,

I've tried files from all the download options going way back. None will open and I get the same message.
Every other type of file opens as expected its only sketchup that wont.

Homebuilt computer - Windoze 10, INTEL i9 9900 k @ 5.1 GHz, EVGA RTX 2080 TI XC ULTRA, 16GB 3100 MHz RAM, Asus  Maximus Hero XI motherboard, Sound blaster Z series. iClone6 & 7 Pipeline, Crazytalk 8, Crazytalk Animator 2, Facefilter, Pop video 3, Hitfilm 4Pro, Cubase 8.5 Pro,

Almost all 3DWarehouse models are available in older Sketchup versions, and you should always use an older one for compatibility.

I've uninstalled and then reinstalled 3dx and still got exactly the same problem. Doh !

Homebuilt computer - Windoze 10, INTEL i9 9900 k @ 5.1 GHz, EVGA RTX 2080 TI XC ULTRA, 16GB 3100 MHz RAM, Asus  Maximus Hero XI motherboard, Sound blaster Z series. iClone6 & 7 Pipeline, Crazytalk 8, Crazytalk Animator 2, Facefilter, Pop video 3, Hitfilm 4Pro, Cubase 8.5 Pro,

Ive just tried opening the file that GrannyJ posted and I'm getting the same error. I'm thinking I should reinstall 3dx, it is only since I installed 6.42 I've had any sort of problem with 3dx its normally very stable and reliable.Thanks to everyone who has replied and helped.

John76% of original size (was 665x19) - Click to enlarge


Homebuilt computer - Windoze 10, INTEL i9 9900 k @ 5.1 GHz, EVGA RTX 2080 TI XC ULTRA, 16GB 3100 MHz RAM, Asus  Maximus Hero XI motherboard, Sound blaster Z series. iClone6 & 7 Pipeline, Crazytalk 8, Crazytalk Animator 2, Facefilter, Pop video 3, Hitfilm 4Pro, Cubase 8.5 Pro,

The models that you linked to are only available up to SU 2015, at the moment it would appear that only SU 2016 models cannot be opened in 3DXchange - see the comments in my post above. It's not something that surprizes me though as SU 2016 is fairly new.



Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

I just downloaded this 3d Warehouse model:  https://3dwarehouse.sketchup.com/model.html?id=5847f240511c68c4543df75232f6ff2b  in all formats & it opened with 6.42, no problem at all....

Also downloaded this model:  https://3dwarehouse.sketchup.com/model.html?id=u5d9385fb-9bdb-42fa-8504-9add490d1551
in all formats available & all opened without issue in 3Dxchange 6.42

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iClone Certified Content Developer and Author of the Pinky Frink® Adventure Series & the Pinky Frink® Learning Books
site: Granny J's 3D Attic SKYPE = grannyjsplace email: grannyj@grannyjs3dattic.com
MY RIG: GPU: Dual GeForce GTX 970M | CPU: Intel(R) Core(TM)i7-5930K @3.50GHz| 32.00 GB RAM | OS: Win 7 Pro SP1 | DX11

3dx will not open any sketchup files even ones I have previously had no problems converting. Its only after I updated to 6.42 I've had problems. up till then I've never had a problem with any sketchup file. 
My system is set to open 3dx by default when double clicking a sketchup file. I havent tried using "open" command inside 3dx. I'll try that later as it could be a windoze problem.

Homebuilt computer - Windoze 10, INTEL i9 9900 k @ 5.1 GHz, EVGA RTX 2080 TI XC ULTRA, 16GB 3100 MHz RAM, Asus  Maximus Hero XI motherboard, Sound blaster Z series. iClone6 & 7 Pipeline, Crazytalk 8, Crazytalk Animator 2, Facefilter, Pop video 3, Hitfilm 4Pro, Cubase 8.5 Pro,