Yes, I'm experience the same problem. The Root has disappeared.
There's a walk around here:
https://www.youtube.com/watch?v=-qpyZkF1LWE
But that means that you have to go and do that with each animation, needless to say that you have to spend an extra $4,000.

PLEASE BRING THE ROOT BACK!!

I find it hard to understand how this could slip through. Especially when I also confirmed this in my own thread over two months ago. 
https://forum.reallusion.com/269234/FBX-export-problem

Then again you did not acknowledge that there was anything wrong in his post. Nor mine. So how could you know there was a problem if you don't read the posts? Also how can you not test your product before releasing a version?
 This has not worked for months. It should of been fixed within hours.

Yes..  I've done this.. and it breaks down during the export from 3DXchange.

Comparison of the exported FBX reimported back into 3DXchange, between v6.3 and v6.4 shows the now missing Node/Bone.

Thanks for bringing this to our attention again. To be honest I'm not sure how this slipped through the net in the latest update. We will try to get this fixed as soon as possible.

Apologies for the inconvenience caused.


                                                                

Peter
Forum Administrator

www.reallusion.com

@3DUncovered: Did you try to reimport an exported model from 3DXchange to see if the root disappears then as well? Obviously export to import breaks down somewhere; the question is where.

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I can also confirm this. When exporting to .fbx no texture file.
Also the fbx does not keep the all the viseme and facial morphs of CC characters so facial animation breaks down.

WOLF'S TRADING POST IS OPEN COME IN FOR A VISIT

"May you one day see what my eyes have seen...and be better for it" - Wolf
www.wolfzonedigital.com

I can confirm this. I exported an iAvatar to a specific directory and found only the FBX file. There should also be a <avatar-name>.FBM folder with the textures. The only way to have this folder created is by reimporting the exported character as this forces the creation of a .FBM folder.

This used to work; I have an export from November 2015 that is correct.  

EDIT: To clarify: this is a problem, because as soon as you close 3DXchange your exported FBX file will have no textures.

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this issue is still present in 6.4 https://forum.reallusion.com/241119/Export-to-FBX-resets-images-to-applocaltemp3dfx

I tried http://usa.autodesk.com/adsk/servlet/pc/item?siteID=123112&id=22694909 and by doing an import/export and it seemed to help by moving the files out of the temp space as appropriate. 

There is an issue with the signature in the updates but it won't harm your computer to install anyway.

However you can update using LiveUpdate if you prefer. If you do use LiveUpdate, please update iClone 6 first, then perform the Character Creator and if applicable the 3DXchange 6 update. You can start LiveUpdate from Start > All Apps > Reallusion > LiveUpdate.


                                                                

Peter
Forum Administrator

www.reallusion.com