Does anyone work at Reallusion anymore? Or did they go out of business?

I recently bought an export license for the Abandoned City pack from sinister games. When exporting from 3dxchange6 to fbx the textures and materials are not named correctly.  For some reason 3dxchange6 is renaming the textures and materials to fbxtemp_0001.png and fbxtemp_0001.mat   instead of (name of prop).png   or  (name of prop).mat                                         
Even when I open the .fbm folder. All of the files are named fbxtemp_
 

Edit: my 3dxchange version is6.3.1218