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OFFICIAL iClone 6.4 Issues Thread

Posted By Peter (RL) 9 Years Ago
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OFFICIAL iClone 6.4 Issues Thread

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Zeronimo
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Posted 9 Years Ago
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ksrisley_20110505002911432 (2/5/2016)
Upon closer inspection, I've noted that the program crashes in about 5 to 10 minutes, render or not. And only with certain project. Others are stable. This is new with the latest release. 

 Wondering about the "clean install". I just downloaded the entire program. Up to know I have just done patches. Is a "clean install" easy to do? Any chance of it wiping out my templates and custom folders? -

Ken



I encounter the same problem as you with the latest patch, the crash occurs always of a StackHash error.

The StackHash error occurs when DEP is invoked and has an issue with whatever application you’re trying to run ,
the error is related to Data Execution Prevention.
If DEP notices a program on your computer using memory incorrectly, it closes the program and notifies you. It is as such a security feature.

I tried to disable DEP for iClone6 but unfortunately Windows 10 does not allows to disable DEP for 64bit programs.


Windows error report

Récipient d’erreurs 120405056329, type 4
Nom d’événement : APPCRASH
Réponse : Non disponible
ID de CAB : 0

Signature du problème :
P1 : iClone.exe
P2 : 6.4.2527.1
P3 : 56a7ad07
P4 : StackHash_71c4
P5 : 10.0.10240.16603
P6 : 5655363f
P7 : c0000374
P8 : PCH_7E_FROM_ntdll+0x0000000000093B2A
P9 :
P10 :

Application error

Nom de l’application défaillante iClone.exe, version : 6.4.2527.1, horodatage : 0x56a7ad07
Nom du module défaillant : ntdll.dll, version : 10.0.10240.16603, horodatage : 0x5655363f
Code d’exception : 0xc0000374
Décalage d’erreur : 0x00000000000ea2ec
ID du processus défaillant : 0x2b94
Heure de début de l’application défaillante : 0x01d160ade9e607d3
Chemin d’accès de l’application défaillante : F:\PROGRAMMES\Reallusion\iClone 6\Bin64\iClone.exe
Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\ntdll.dll
ID de rapport : 7f2eb3ac-ccc2-44c6-83b4-dfda0a8e227f
Nom complet du package défaillant :
ID de l’application relative au package défaillant :


Using Windows 10 Pro 64bits; Intel Core i7-5960X 3.00/4.00 GHz (16 CPU); 32G Ram; Dual NVIDIA GeForce GTX TITAN Z (SLI) all drivers up to date.

ksrisley_20110505002911432...
ksrisley_20110505002911432...
Posted 9 Years Ago
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Looks like you found it. We have similar systems - same update. Sounds like a problem for Reallusion to solve. Interestingly, certain project seem stable, others not. Has something to do with the type of props that are loaded. Seems the planes (two dimensional props) are culprits. I unload the planes and the system becomes more stable. It's a hypothesis. I've sent the errant project to RL. Let's see what they find. Good luck.
Cary B
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Since I applied the update, the characters I imported from 3dxchange will no longer lipsynch to an audio file. It was working before. 





75% of original size (was 667x19) - Click to enlargehttps://forum.reallusion.com/uploads/images/848c8492-ac67-42c2-9d27-461e.jpg

planetstardragon
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the marketplace downloader is giving me the same issue with the fresh install also.  At the moment,  i am completely locked out of the market place because of the current downloader.


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tom weston
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Most of my pre 6.4 projects crash within seconds of opening. It doesn't matter how large or small, or what options are set. I've tried both Directx 9 and 11 modes. New projects are fine.

Windows 10
Nvidia GTX 770

Faulting application name: iClone.exe, version: 6.4.2527.1, time stamp: 0x56a7ad07
Faulting module name: ntdll.dll, version: 10.0.10586.20, time stamp: 0x56540c3b
Exception code: 0xc0000374
Fault offset: 0x00000000000ee00c
Faulting process id: 0x1ccc
Faulting application start time: 0x01d161bff5fe156e
Faulting application path: C:\Program Files\Reallusion\iClone 6\Bin64\iClone.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 73b8126f-fd94-4255-b901-3ee53852c873
Faulting package full name:
Faulting package-relative application ID:
D'ark
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I have this same issue and my new projects also fail after a while. Tried numerous reinstalls and hardware updates, etc.
Lamias
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The issue i am having is this:

When i double click any of the content files (motions, props etc), iclone freezes for 3-4 secs and then it unfreezes and loads the file, but it also resets the folder from which i took the content, and it goes back to the first one. So for example, if i open the folders: "Props/3d Props/Wall and Floor/Wall," and  i double click  to open the wall, all the previous folders that i opened on the left side close and return to the Props folder... Weirdly, when i use drag-and-drop, this issue doesn't occur. Still, it is a bit annoying, and it didn't happen in pre 6.4...

Also, is it my idea or 6.4 loads weirdly the pre 6.4 projects? I experience crashes and a lot of jitter/lag...


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Bible Story Graphics
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I'm having the same crash issue with new and old projects. I have done everything from resetting my computer of 8 months to factory settings and starting all over loading only Reallusion products. I even tried the install with Windows 8.1 before upgrading to Windows 10 but to no avail. I have nVidia GTX860 (latest upgrade), Directx 12, and 1TB of HD with 16GB RAM. I ran the dxdiag and all checks out fine. I have reached out to the tech department (just last night) and expect to hear from them soon but I wanted to post here for others to see I'm having the same issues. Thanks Reallusion. You are appreciated.
tom weston
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I can confirm that new projects are also crashing. The frequency of crashes with new projects is lessened if I reboot the PC, but merely closing and reopening iClone doesn't help.
thedirector1974
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I just want to report that I do not have any problems right now. So, crashing projects are not caused by the update only ...

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