Not true. Buying the basic package will not get you a free upgrade to iClone 8 and CC4. New customers need to buy a bundle priced $699 or more to get both iClone 8 and CC4 free. 


                                                                

Peter
Forum Administrator

www.reallusion.com

The third paragraph you mention has been in a forum post as well. In fact the small difference between new purchase price and member upgrade price started a whole discussion.

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After several back and forths with 'support' I finally got this from them. And even though I've told them several times that I'm not looking for a free future upgrades only frikkin accurate information, they still kept sending me the first and second paragraph without the third one. This is just like their marketing emails we've discussed before.
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Thank you for contacting Reallusion.
Our programs are perpetual license, that means the license with no expiration date. The license right from our tools are the "version dependent", you can get FREE UPDATE of the same version (e.g. CCv3.1 to CCv3.2), it does not include the future upgrade (e.g. CCv3 to CCv4), you can pay upgrade to CC4.  

However, we have Year End campaign now, if you purchase on Content store or Software store during Nov. & Dec. and the accumlated amount is over $399, you will get a Free CC4, if $over 699, you will get Free iC8, if over $799, then you will get both for free. Please refer to the link below for more info: 
https://www.reallusion.com/event/21-promotion/

Or you may choose to pay upgrade with member price when they are released next year. You can see campaign FAQ to find member upgrade price:
https://www.reallusion.com/event/21-promotion/default.html?open=f7 
 

Imagine being a hardened FIFA fan. That is literally the same game for 15 yrs just with player updates and kit changes with slightly better graphics each year. 
Saying that they just lost the contract so who knows whats going to happen to that next? 

Yup i bought both xchange and curves. 13months to the day. 
Gutted. 
But had a cry and and a whinge, dusted myself off and now onto 2022. Hopefully ic8 & CC4 wont let us down and it will be a smash :D

RAG DOLL COLLISION ANIMATIONS FOR ICLONE 8 & 7
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Ghost Origins

My latest Feature length film created with Iclone.

My Sci- Fi Graphic Novel on Amazon: https://a.co/d/9k3cwoY

My IMDB listing
Anabran Abdhul Quarnain - IMDb

I totally agree with you that there should be a better discount for loyal customers.
However, once the products are on the market, Peter has already stated that there will be a discount. Although we don't know the discount rate yet, it would be useful to wait. The current offer is for new customers. When a campaign is started for old customers, I think it would be better to talk about the price at that time.

I have never purchased the Curve editor and Motion Live plugin. This was advantageous for me, but it was also a disadvantage since I couldn't use the Curve Editor.
Also, when I run old versions of programs on another computer, Curve Editor will not be on that computer.

As a result, if merging programs was done with ic7, then it would still have a price of 600-700 dollars and you would have purchased it as a single program.
In other words, if the price is close to that again when iC9 comes out, you can't say that you have already bought these add-ons, because they are no longer add-ons but a part of the program.
You can ask Reallusion why the prices are so high, but saying we've already paid for the add-ons isn't a permanent defense for future versions and of course we all expect better discounts as old customers.

Of course, there are those who have spent thousands of dollars.
But these expenses are not just for basic programs.
Everything else you buy is still yours.
It was also said that an animation package worth $99 will be gifted to former members (3Dx owners) as an extra.

I don't know if I'm allowed to post this here, but here's the total amount I paid for basic programs I bought using discounts:
iC7 + CC3 Pipeline + 3DXChange 7 Pipeline = $450

All the rest of my expenses are assets and extra add-ons that I bought because I wanted it myself.
Don't get me wrong writing this, as I said I think loyal customers deserve a good discount.

The reason is they should be able to see their old customers who have supported them for years. Otherwise, it has nothing to do with the plugin or it should not mean that Reallusion does not deserve this money.
if we calculate the free updates we have received for iC7 for years, it would be unfair to expect a nearly free discount for a new version released after a long period of 4-5 years.
We are here because we are all satisfied with Reallusion programs in some way.

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https://www.youtube.com/yepkoo
https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning

The problem is the ever shifting ground these deals are made on.  The reallusion products in itself are good
but the marketing to commercialise them are just from another dimension and make no logical sense.  I understand
that they need to make a living and that updates cost money, but that doesn't explain the hoops they make you jump
through, either to make you pay for the same thing twice or make you buy things you don't need to get access to things 
you do need.

I've paid for 3dxchange and live motion plugins and now they bump the price on the update, making me pay
for the same functionality twice.  And as for the argument that reallusion don't do minor updates, that completely 
skips past the fact that important new functionality is mostly sold as addons that you need to buy seperately.

Good thing I never bought the curve editor plugin which is now included in IC8 as well and which by the way is still
in the store today!

Not cool!

It is not uncommon for a company to offer the next version for free when the current version is bought close to the release date.

I have been a "loyal" customer for longer than you (since iClone 1.52) and I have no idea how much money I have spent over the years. Still, I also know that each major upgrade of the software needs to be paid. For that, I can look forward to several years of further development of the software. Many companies bring out new versions of their software every year that are hardly distinguishable from the previous version.

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Very upset that even though I've been a loyal customer since Iclone5 and have spent thousands and thousands, I won't be able to afford the "FREE" upgrade to IC8・CC4！！
Yet, any newbie that buys a basic Iclone7 package right now gets a TOTALLY FREE upgrade to IC8/CC4!! 
Nice way to treat the longest, most loyal customers. . .sadly, looks like I'll be stuck with IC7 as upgrades are way too much for me. . .((+_+))