Hi,

I know you said you don't want to, but if you still are having problems, please feel free to contact Support at any time and they will try to help you get better results with your conversions. As always please use the support form below to request assistance.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com

The MTS---uncompressed WMV---PopVideo pipeline I now use with PVC2.01 reliably produces a very pleasing, high quality end result.:)

Geoff.

Thanks for updating us on your situation. It sounds like you have found a pipeline to get your videos successfully converted with popVideo Converter 2.01 so that is good news.

One of the biggest problems with this kind of software is that there isn't a standard set of video codecs on everyones computer and this inevitably leads to problems for some while others seem not to suffer the same way.

The popVideo team will look at the problems you mention and work to improve things in the future. Your feedback in this respect has been extremely helpful to them I'm sure.

Many thanks for your patience and perseverance in getting this to work for you. :)

                                                                

Peter
Forum Administrator

www.reallusion.com

An update to my last post in this thread.

I have also discovered that PVC2 will produce a popvideo if I use a "custom" uncompressed video file exported from either VideoStudio X2 or Premiere Elements as the source. I suspect this avoids the codec issues when any of the pre-set export options are used.

I reported my success with this method on my open support ticket and they replied with passwords and a request to upload the problem file via ftp. I had to download Filezilla and learn how to use it as I'm not really familiar with the ftp process. I selected and sent a green screen video exported with an avi format pre-set as an example.

Support told me today they were unable to replicate my problem. They gave me instructions to execute system report routines and download software to create more screen grabs? for further investigation.

For the following reasons I am now, somewhat, reluctant to continue:-

1) I've already spent a considerable number of hours trying to get PVC2 to work for me again.

2) mmhbcn seems to be the only other user experiencing similar difficulties.

3) No one has responded to Peter Edwards request for more examples from other forum members.

4) The upgrade patch itself does not appear to be the cause of the malfunction of PVC2 that I've recently experienced and reported.

I will be content that I have found, by endless trial and error experiments of my own, at least one reliable method to continue to make a popvideo file.

I shall reply to support to thank them for their willingness to progress a more complete solution for my problem but I now cannot see much practical value in continuing.

Geoff.

Apologies if you feel the advertising has been misleading. It may indeed be be better to have this clearly stated on the product page. I have forwarded your complaint so hopefully this will be rectified soon.

It's worth remembering though that with the AVI Mask video from PVC2 and the original green screen video, you have everything you need to work in your external video editing software should you wish to work with the video outside of iClone or WidgetCast.

                                                                

Peter
Forum Administrator

www.reallusion.com

Used a variety of software (as detailed in my previous posts above) and output options to try and convert to a file format which was usable in PVC2.

Findings:

WMV: None accepted by PVC2. "Video Codec is missing" report on every occasion. These WMV files, however, play in my media viewers, video editors and IC4 without issue.

AVI: A wide variety of options in both HD and standard def to try in this file format. Many import to PVC2 but, even prior to adding the keying, show various problems. In particular a kind of Interlace fringing or a strange grey ghost offset in the PVC2 preview screen (Illustrated in a previous post). These are not apparent when the same files are viewed with media player etc. Those avi files that don't exhibit these unacceptable effects and play correctly in the PVC2 preview screen sadly fail the final export. How contrary and frustrating life can be at times !

Mov: PVC2 seems very unhappy with this file format. High quality files slow the software to unusable. The preview screen stalls on first frame, controls "lock". Even with a low quality/small file size Mov file the preview screen stutters and keying controls etc are slow and unresponsive. I have, however, successfully created a poor definition popvideo from a low quality/small file size MOV file after a very,very long export time.

I have not made or tested any mpeg1 files.

Best news....

I have now found one pipe line I can use for MTS to PopVideo. It involves a double conversion process.

MTS files converted by HDvoltaic to HDWMV.

Import HDWMV to Windows Movie Maker.(Forgot I had this software on my computer)

Export file with the only avi option available.

Result....

A good quality standard def avi which imports into PVC2 and exports successfully as a usable cropped transparent background popvideo. :)

Question:

What does the only avi export option in Windows Movie Maker do that makes the file compatible with PVC2 when all the various avi files produced by my other software are so problematic ?;)

Hope this info is useful.

Geoff.

Hi Miguel,

popVideo Converter is a tool to create videos with transparent background for Reallusion's suite of products rather than for general video use. The avi output option is there only to allow refining of the mask video in an external video editor, not for exporting the finished video itself.

Hope this helps answer your question. :)

                                                                

Peter
Forum Administrator

www.reallusion.com

As soon as I find out anything I will update here. If anyone else is having similar issues please add to this thread so we can gather as much information as possible. Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com