Hi:

Am having trouble with iClone 4 (latest) crashing when trying to edit skin. Here is the info


Problem signature:
Problem Event Name:BEX
Application Name:iClone.exe
Application Version:4.0.1027.1
Application Timestamp:4b4d6f8d
Fault Module Name:comdlg32.dll_unloaded
Fault Module Version:0.0.0.0
Fault Module Timestamp:49e03809
Exception Offset:75e253f5
Exception Code:c0000005
Exception Data:00000008
OS Version:6.0.6002.2.2.0.256.1
Locale ID:1033
Additional Information 1:fd00
Additional Information 2:ea6f5fe8924aaa756324d57f87834160
Additional Information 3:fd00
Additional Information 4:ea6f5fe8924aaa756324d57f87834160

The setup: Windows Vista 64bit, ATI Radeon 4850, 4 GB RAM (new corsair).

Thanks.

:(

If you read the boards here, crashing seems to be a feature built into the program.

lol i'm with you here

I posted a crashing problem in the "iClone4 - Issues Thread" which is where you should post crashing problems to make sure it gets Reallusion's attention.

In my limited 3mths experience with the software it crashes on me daily. I pretty much save every 5 minutes. Be careful with that too though, as I have had corrupted project files - a telling sign was that the preview of the file was black. So save under successive file names :)

               

Hi Power,

Sorry to hear of your problems. Please report this to Technical Support so they can help you try to resolve this issue. Please use the Support Form below for the fastest response.

http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx

Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com

If iClone had an InstantSave feature (Which IMO, it should), like other Programs, your Project would  Open at the point where iClone crashed, when you Re-Launch iClone.

However since iClone has only recently introduced an Undo/Redo feature, don't expect too much. That being said, if iClone is taking a "Snapshot" of your Edits to enable Redo/Undo, to your last Edit, I wouldn't have thought it would requre extensive Programming to include an InstantSave function. 

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