Hello,

I've been busy of late and have not been doing anything on iClone 6, however my computer has now changed from Windows 7 to Windows 10. The programme, iClone 6 now refuses to start, giving me the error message 'missing msvcp.dll', can anybody help please?
Best regards.
Ken



The more I learn, the more I realise, I know nothing!

the answer from microsoft

In order to provide you with a quick resolution, please reply to these questions:

1.       Which version of Windows Operating System are you using?

2.       Which version of Microsoft Visual C++ is installed on the computer?

3.       Have you made any changes on the computer prior to the issue?

Follow the suggestions listed below for a possible fix:

 

Method 1: In order to fix the issue you may install the latest Microsoft Visual C++ 2010 Redistributable Package and check if it helps.

You may install the latest Microsoft Visual C++ 2010 Redistributable Package according to the Windows 7 versions you are using.

For 32bit: Microsoft Visual C++ 2010 Redistributable Package (x86)

 

For 64bit: Microsoft Visual C++ 2010 Redistributable Package (x64)  

 

Method 2: You may run System File Checker [SFC] scan on the computer which will replace the missing or corrupt files & check if the issue persists.

a.       Type ‘cmd’ in start search box. Right click on cmd in the Program list and then select the option Run as administrator.

Note: If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

b.      Type the following command, and then press ENTER:

sfc /scannow

For more information refer to this article:

 

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

 

Hope this information helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

Homebuilt computer - Windoze 10, INTEL i9 9900 k @ 5.1 GHz, EVGA RTX 2080 TI XC ULTRA, 16GB 3100 MHz RAM, Asus  Maximus Hero XI motherboard, Sound blaster Z series. iClone6 & 7 Pipeline, Crazytalk 8, Crazytalk Animator 2, Facefilter, Pop video 3, Hitfilm 4Pro, Cubase 8.5 Pro,

Hello 'The Old Buffer',

Thanks for your answer. I am running Windows 10.

I did run sfc /scannow, as it was checking I noticed it was headed 32sfc /scannow... It returned a negative, there was no problem.
On a hunch I downloaded Visual C++ redistributable package for Visual Studio 2013.

All as now OK, so that seems to have worked. Thanks for your input.

Best regards.
Ken

The more I learn, the more I realise, I know nothing!

Hello 'The Old Buffer',

Thanks for your answer. I am running Windows 10.

I did run sfc /scannow, as it was checking I noticed it was headed 32sfc /scannow... It returned a negative, there was no problem.
On a hunch I downloaded Visual C++ redistributable package for Visual Studio 2013.

All as now OK, so that seems to have worked. Thanks for your input.

Best regards.
Ken

The more I learn, the more I realise, I know nothing!

I downloaded the 64 bit version...


The more I learn, the more I realise, I know nothing!