how do I access the features of the bonus pack?

I see that this question is 7 months old with no reply. That is inexcusably poor customer service. I have the exact same question

A question:
From which "bonus pack" do you speak or write?
Bonus Pack from which program: IClonew 6 or CT 8?
What additional futures asu would you like to use?
Without more detailed hints or will help you no users.
If I know more precisely, I try to help you (if I can)

That is inexcusably poor customer service.

To put it this way. You're on the wrong track when you talk about "bad customer service". This forum is a user forum and not a service site of RL- If you have specific questions or complaints then you have to contact "Customer Service".
Here
Greetings from Germany
Postfrosch

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The person never even came back to look if his question was answered, so no loss there. And like Postfrosch said, this is a user forum. We are all volunteers, who share our knowledge. Starting in an accusatory tone will not help you getting a response.

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If you want bonus pack, there is no way you purchasing thebonus pack.