Just to follow up my previous posts in this thread.

Had the following reply from support this morning.

"We are sorry that the exchange rate issue caused the problem. Now we confirm that you are eligible to get a free copy of iClone 5 Pro when it is released. We will deliver the free copy of iClone 5 pro to your email box after Sep. launch in 3 working days."

Needless to say I am most grateful to support for the clarification. :D

If any other UK customers are experiencing an overdue confirmation for Free iclone 5  they may wish to check that their payments in sterling have not been subject to a similar problem.

Geoff.

_{93% of original size (was 541x16) - Click to enlarge}

Man, I can't wait to get my confirmation, you know, I always like to be extra sure lol. I bought the Nature Builder Combo Pack today(13th), and from what I was told, that was good enough to qualify.

I'm good now.

Thank you for contacting Reallusion.

Yes, you are eligible to get a free copy of iClone 5 Pro when it is released. It will be launched around the end of this month. We will deliver the free copy of iClone 5 pro to your email box after Sep. launch in 3 working days.

Thank you.


 "We will deliver the free copy of iClone 5 pro to your email box after Sep. launch in 3 working days."

:crying: ?


| Windows 11 64bit / iClone7 Pro / Headshot Plug-in / Character Creator v4 / Perception Neuron Profile for Motion LIVE 2D Plug-in/ CrazyTalk 8 Pipline / FaceFilter v3 PRO / Cartoon Animator 5 Pipeline/Serif DrawPlus X8 / 3DXchange 6 Pro / WidgetCast PRO / DP Animation Maker / PopVideo 3

Got my confirmation reply today. :cool:

I just purchased a little over $200 in content, and the auto email acknowledged PART of my order (2 items were not mentioned). That's unfortunate.

Why is the checkout and confirmation process so incomplete?

You can check your Order History in your Account. This should correctly show all the purchases you have made. If you find there are errors or missing items then please contact Customer Support using the link below. They will be able to quickly rectify any mistakes for you.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

                                                                

Peter
Forum Administrator

www.reallusion.com

Thanks bought 259.85 worth to make sure over the 200 mark for Iclone 5 Pro ticket :)

I just got my confirmation email today. I bought content on Sep 14, but my invoice dated Sep 15. Now I'm anticipating the big day... :D

_________________________________________________________

Moses

I get on average 3-4 a week... I sure wish they'd stop sending 'em...