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By brothertcoleman - 14 Years Ago
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Is it an automated message generated or is it Mon-Friday business hours after you buy enough to qualify for iClone 5? Just making sure what I purchased all count. ($230) Thanks Tim 
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By wendyluvscatz - 14 Years Ago
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Would also like to know.
Made different paypal transactions using Euros and US dollars so bought extra DA points to make sure as totals confusing, have confirmation emails for products but nothing about iC5 eligibility.
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By djmulcahy - 14 Years Ago
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I wondered the same thing, so I emailed customer service, and the next day the response was that sure enough, all was good, and I should expect an email when iC5 is released to allow the download.
From what I had read, I expected an email confirming my purchase qualified, and then another email when 5 was released, but customer service seemed to suggest that was wrong, and that there would only be one email.
I'm guessing you're probably all right, but shooting an email to customer service probably can't hurt.
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By rgathje - 14 Years Ago
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I made my purchase of content on Sept 1 and received a conformation for the free iClone 5 on Sept 7 so it takes about 5 business day for the notification.
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By brand468 - 14 Years Ago
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Stange that it needs several day to get a confirm.
I ordered my 199.95 today, and if i have calculated wrong then it has passed the 15sept and it will be to late for me to correct it??
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By Galfridus - 14 Years Ago
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Bought what I expect to be my qualifying Content + DA points combo on Mon Sept. 5th. As my receipts are in sterling it`s not quite so easy to be sure I`ve hit target. No email confirmation arrived by the end of the week so wrote to support yesterday. Hope they give me a positive reply by the Sept 15th deadline. Don`t want to miss the fun for the sake of a few £`s :D Geoff.
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By Mel H - 14 Years Ago
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It took about a week to get my confirmation.
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By Galfridus - 14 Years Ago
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Just had this response from support which may be of interest to others from the U.K. who may be waiting for Free Iclone 5 ticket.:crying:
"We found you have purchased content value of $191.94 from 7/27/2011 until now, you need to purchase some more content which value more than $8.01 before 9/15/2011, then you will be eligible to get a free copy of iClone 5 Pro."
I have sent the following reply:- Thank you Jollen but would you please check again for me and explain the breakdown of my purchase prices? I believe I bought the following on Monday 5th Sept and these items are showing in my order history. The Content store prices as follows:- Fierce animals Vol 4&5 Combo $79.95 Colours of Sky $29.95 10,000 DA points $95
Total: $204.90 and therefore entitled to free version of Iclone5 ? Unfortunately my receipt from Element 5 is in sterling. Hence require clarification. Has the £/$ exchange caused a problem ? :unsure: Thanks Geoff.
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By brand468 - 14 Years Ago
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I also got a reply from support that i am eligible to get a free copy of iClone 5 Pro when it is released. :)
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By Peter (RL) - 14 Years Ago
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The confirmation emails are normally sent out every Tuesday so depending when you purchase you may have to wait a few days before receiving your email. :)
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By Galfridus - 14 Years Ago
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Just to follow up my previous posts in this thread. Had the following reply from support this morning. "We are sorry that the exchange rate issue caused the problem. Now we confirm that you are eligible to get a free copy of iClone 5 Pro when it is released. We will deliver the free copy of iClone 5 pro to your email box after Sep. launch in 3 working days." Needless to say I am most grateful to support for the clarification. :D If any other UK customers are experiencing an overdue confirmation for Free iclone 5 they may wish to check that their payments in sterling have not been subject to a similar problem. Geoff.
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By gp0778 - 14 Years Ago
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Man, I can't wait to get my confirmation, you know, I always like to be extra sure lol. I bought the Nature Builder Combo Pack today(13th), and from what I was told, that was good enough to qualify.
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By brothertcoleman - 14 Years Ago
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I'm good now. Thank you for contacting Reallusion.
Yes, you are eligible to get a free copy of iClone 5 Pro when it is released. It will be launched around the end of this month. We will deliver the free copy of iClone 5 pro to your email box after Sep. launch in 3 working days.
Thank you.
"We will deliver the free copy of iClone 5 pro to your email box after Sep. launch in 3 working days."
:crying: ?
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By wendyluvscatz - 14 Years Ago
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Got my confirmation reply today. :cool:
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By inlimbo - 14 Years Ago
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I just purchased a little over $200 in content, and the auto email acknowledged PART of my order (2 items were not mentioned). That's unfortunate.
Why is the checkout and confirmation process so incomplete?
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By Peter (RL) - 14 Years Ago
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inlimbo (9/15/2011)
I just purchased a little over $200 in content, and the auto email acknowledged PART of my order (2 items were not mentioned). That's unfortunate.
Why is the checkout and confirmation process so incomplete?You can check your Order History in your Account. This should correctly show all the purchases you have made. If you find there are errors or missing items then please contact Customer Support using the link below. They will be able to quickly rectify any mistakes for you. http://www.reallusion.com/CustomerSupport/User/QForm.aspx
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By ArchAngjel - 14 Years Ago
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Thanks bought 259.85 worth to make sure over the 200 mark for Iclone 5 Pro ticket :)
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By moseswong - 14 Years Ago
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I just got my confirmation email today. I bought content on Sep 14, but my invoice dated Sep 15. Now I'm anticipating the big day... :D
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By AverageJoe - 14 Years Ago
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I get on average 3-4 a week... I sure wish they'd stop sending 'em...
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