The support team responded and said I needed to update my graphics card drivers.  I did that and it works now.  Both Iclone 8.4 and CC 4.4 open with no problems.  My guess is that you have a different issue since you have a brand new laptop.  Not sure tho.  I hope your issue gets resolved soon.  Best of luck!!

Sorry to hear you continue to have problems.

Please contact Support about this issue. There is clearly something else going on here that needs further investigation. Support should be able to help you get the Hub working.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

Peter
Forum Administrator

www.reallusion.com

Thanks for letting us know how you resolved the issue. Hopefully this will help StanDeMand as well. Even new computers come with outdated graphics drivers so it would be worth trying to update the drivers just to be certain. 



                                                                

Peter
Forum Administrator

www.reallusion.com

I met the same problem, and may I know do you have any soluation to the problem? thanks!

The user above (KGainer) gave their solution. It was to update their graphics drivers. Try that and see if it works for you.


                                                                

Peter
Forum Administrator

www.reallusion.com

That is the Problem had to Help my fried install his Iclone 8 and cc4  After a I I-m Rampa he told me to try updating the Drivers- That was the problem . If you are using Nvida Card update then Install program.  One more thing Reallusion needs to do more support for Amd cards . Nvida Is getting Expensive well ok are expensive and to make your software more compatible/more support with Nvida than Amd cards Just sucks! We want more support for amd ! Also Support for Intel Arc cards that are in my opinion Budget friendly as well. MAKE USD export a thing for all applications and not just Omniverse! 



66% of original size (was 768x290) - Click to enlarge

I already update the graphic drive to the newest ( according to the webstie https://www.intel.com.tw/content/www/tw/zh/support/intel-driver-support-assistant.html)
but it still can not work on the installation of the hub and can not install the CTA3, would you please give me some suggestions ? thank you!

If you are sure you are using latest graphics drivers, then please contact Reallusion Support using the link below. They will be able to advise you further. Thanks.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

Peter
Forum Administrator

www.reallusion.com

AMD is a good and much more inexpensive option if you want to play games. But for production software like video editing or rendering it's outclassed by Nvidia in every aspect. There are Nvidia-exclusive features that don't work on AMD cards. There is not much Reallusion can do about this. AMD needs to do something about this. 

PM Kisan