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iClone 8.4 after update not opening

Posted By krrish.joy 2 Years Ago
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iClone 8.4 after update not opening

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Melvin (RL)
Melvin (RL)
Posted 2 Years Ago
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Hi krrish.joy

We are deeply sorry that you have encountered this situation.
Please provide the information of the following location to our technical support, and we will further investigate the issue you have encountered.
C:\Users\%username%\AppData\Local\Reallusion\RLLauncherLogs
yoshizumir
yoshizumir
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There should be an option to revert back to previous version. I didn't want to update but click on it since no problem in the past.
Please post links to prior version update so no work is delayed due to problem solving on Reallusion side. If it takes them 2 weeks to figure out the issue, that is 2 weeks delay on the user.
I don't even have an option to revert back anymore and stuck for days now.
Peter (RL)
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yoshizumir (1/20/2024)
There should be an option to revert back to previous version. I didn't want to update but click on it since no problem in the past.
Please post links to prior version update so no work is delayed due to problem solving on Reallusion side. If it takes them 2 weeks to figure out the issue, that is 2 weeks delay on the user.
I don't even have an option to revert back anymore and stuck for days now.


You can check in the folder below to see if the previous version installer is still there. If it is you can uninstall 8.44 and then reinstall the older version. However, please be aware that files saved in 8.44 may not open in the previous version. If you don't have the previous version installer then you can contact Support who may be able to provide it.

C:\Users\Username\AppData\Local\Reallusion\RLDownloads\


                                                                

Peter
Forum Administrator

www.reallusion.com



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