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By krrish.joy - 2 Years Ago
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iClone 8.4 or Character Creator 4.4 after update not opening the programme , please help Processor Intel(R) Core(TM) i9-14900K 3.20 GHz Installed RAM 48.0 GB (47.8 GB usable) System type 64-bit operating system, x64-based processor
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By Peter (RL) - 2 Years Ago
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Unfortunately you haven't included details of your graphics card which is the most important component. Because issues like the one you are experiencing are often graphics related, do make sure your graphics drivers are updated to the latest available. Often after updates to iClone and CC you will also need to update your graphics drivers so do check this first.
However, if the problem continues, please contact Support using the link below and supply your system information (dxdiag.txt). They will then be able to advise you further.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
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By krrish.joy - 2 Years Ago
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Hi using rtx4090 no updates for the graphic card
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By toppro77 - 2 Years Ago
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At least you have an update to 8.4, all I have is an update to 8.33
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By animatedbeing - 2 Years Ago
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I don't see the update in the Hub either.
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By wires - 2 Years Ago
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@animatedbeing and toppro77.
Log out of the Hub, close it and then log back in again, that should solve the issue.
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By Peter (RL) - 2 Years Ago
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krrish.joy (12/7/2023)
Hi using rtx4090 no updates for the graphic card
Thanks for letting us know your graphics card. One other thing to try is to uninstall iClone 8 and then do a clean full install of 8.4. This might resolve the problem if there was an issue with the update. You can then do the same with Character Creator 4.
However, if it doesn't resolve the problem, please contact Support as I advised previously and they will help you.
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By Clark - 2 Years Ago
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Just an observation. The other day prior to updating to 8.4 and 4.4, I updated my graphics driver to the latest for a 3090. After the driver update I could open a project in Iclone, but if I tried to move along the time line, I would get the hourglass and the program would then just die. I still had my old driver installation and after installing everything worked again. I have not tried the driver update since installing 8.4 and 4.4. Why tempt fate?
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By toppro77 - 2 Years Ago
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wires (12/7/2023)
@animatedbeing and toppro77.
Log out of the Hub, close it and then log back in again, that should solve the issue.
That worked. I now have 8.4. Thanks
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By krrish.joy - 2 Years Ago
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I have done this steps and still iClone or Character creator not opening , When opening the iclone or CC its says please wait and then the iclone closes does not open the programe.
When opening the IRay Stand Alone app, i am getting a error "IrayStandaloneRender.exe - System error" please see the screenshots i am attaching here.
These are the steps i have done so far and still not working !
1) Log off from Rellusion Hub and Login back and opening the iclone = still not working
2) Uninstall iClone & CC and Reboot the PC And then re-Install the app = still not opening the programe
3) Uninstall Iray Render and Reboot the pc and install the app again = still not opening
4) Delete this folder C:\Program Files\Reallusion AND reinstall the app still not opening
5) Using RTX 4090, restore to Default setting and reboot the pc still not opening the app ( All Up to date Graphic Card)Please help. Screenshot Attached
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By Melvin_RL - 2 Years Ago
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Hi krrish.joy
We are deeply sorry that you have encountered this situation.
Please provide the information of the following location to our technical support, and we will further investigate the issue you have encountered.
C:\Users\%username%\AppData\Local\Reallusion\RLLauncherLogs
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By yoshizumir - Last Year
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There should be an option to revert back to previous version. I didn't want to update but click on it since no problem in the past.
Please post links to prior version update so no work is delayed due to problem solving on Reallusion side. If it takes them 2 weeks to figure out the issue, that is 2 weeks delay on the user.
I don't even have an option to revert back anymore and stuck for days now.
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By Peter (RL) - Last Year
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yoshizumir (1/20/2024)
There should be an option to revert back to previous version. I didn't want to update but click on it since no problem in the past.
Please post links to prior version update so no work is delayed due to problem solving on Reallusion side. If it takes them 2 weeks to figure out the issue, that is 2 weeks delay on the user.
I don't even have an option to revert back anymore and stuck for days now.
You can check in the folder below to see if the previous version installer is still there. If it is you can uninstall 8.44 and then reinstall the older version. However, please be aware that files saved in 8.44 may not open in the previous version. If you don't have the previous version installer then you can contact Support who may be able to provide it.
C:\Users\Username\AppData\Local\Reallusion\RLDownloads\
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