Working on it with Reallusion. Will let you know as soon as it’s ready.

Hey ToyStory,

So after consulting the Reallusion team (based on your video comments and video) this is what they recommend. Please let me know if this works…

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From the video clip, the user is too fast to click to reinstall, we believe it still downloads the old data.

So ask the user to do this, first, uninstall the pack. Once done, click the "Refresh" button at the top right of the Smart Content Manager to refresh the content state.

The user can also use the "Sync Installed Asset..." option in the Smart Content Manager's right-top menu to sync their content.

After this, only install back the pack. Besides, make sure the user has updated his program to the latest version in the Reallusion Hub.

Hope this help!
Please feel free to let us know if you have any further questions.

Best Regards
Developer Center Admin
Reallusion Inc.

EDIT
I am still on IC 8.22 and CC 4.22 as there is a bug with WAV export in 8.3 which I use on a daily base...
https://www.reallusion.com/FeedBackTracker/Issue/There-is-no-WAV-export-option-in-the-audio-export-menu-in-Iclone-8-3
It was "assigned" 3 weeks ago, but still not fixed! :crazy:
Though this should not be the reason for my issues updating your product.

EDIT
Now I see that your product states IC 8.3 and above :sick:
So, that probably IS the problem...
I hope RL will resolve the WAV issue soon!



Toystorylab on Vimeo :     Crassitudes (my "Alter Ego") on Youtube: 

@toystorylab: As a temporary workaround you could render to MP4 and then use a conversion tool like the free Any Video Converter to render to audio (WAV, MP3, etc.).

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I'm using 8.3 and when I opened it there was an update. After applying that all additional items were there. I didn't have to uninstall and reinstall. The icon was also correct.

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Thanks, Animagic. Appreciate the confirmation that it works and I’m glad to hear that the update was seamless.

@ToyStory - I also think that is strange that you can’t render an audio file and voted and commented on the issue.

Yeah sure, but that's an additional step and I need my iClone timeline audio on a daily base.
For the moment the lack of 8.3 only prevents me updating this expressions pack
and I already made a custom ccFacialProfile with working eye occlusion...
I hope RL will fix that bug soon...

Toystorylab on Vimeo :     Crassitudes (my "Alter Ego") on Youtube: 

The categories are easier to see and it has become very good!
Thank you!

Thanks, Yogdyr.

Thanks for taking the time to comment.
Glad that you’re finding the update easier to use.

Trender 3D