Another update involving the USELESS support I'm getting from RL. They sent out the below which references a half baked video where a guy shows installing Auto Setup 1.24 on iCL8....I HAVE ICL7 and want to install Auto Setup 1.25. THEY ARE NOT HELPING IN THE LEAST WITH THIS CANNED REPLY CRAP!!!

More RL support BS! They just sent me the below which references iClone 8 and I've plainly told them numerous times it's for iClone 7!! Not only is RL support slow to respond but the answers are useless!!
Note that they admitted to giving me 'the wrong solution' but once again gave me the same thing!!!!
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From RL support:
Dear GIM,
Thank you for contacting Reallusion.
Many thanks for the screencap.
The issue is not from the Auto Setup. That's why I gave you the wrong solution, sorry about that.
This is because you have the full version of Live Link for iClone 8 with trial iClone 8.
Please uninstall the full Live Link for iClone 8 from Reallusion Hub.
Then download the trial installer of IC8 Live Link. Here is the download link:
UNREAL LIVE LINK Trial (IC8)
https://file.reallusion.com/Unreal_Live_Link_Plugin_for_iClone8_Trial.exe

So that you can use the trial of iC8 Live Link with your trial iClone 8.
Hope that it can help.
Please feel free to let us know if you have any further questions.
Best Regards
Mike
Technical Support
Reallusion Inc.

Hi GIM

I'm sorry to hear you are not happy with the Technical Support you have received so far.

If you have been given solutions that don't work, then please let Support know. If they misunderstand something, again please let them know.

While the issue for you is obviously clear, this doesn't always transfer clearly to Support and there can be misunderstandings. If you persevere, I'm sure Support will eventually help you get these issues resolved.

                                                                

Peter
Forum Administrator

www.reallusion.com

I recently had trouble with running unreal 5.03 with updated iclone live link 1.3 to 1.5.
Here is what I had to do after troubleshooting yesterday. Uninstall unreal 5 re download it.
Go to the market place specifically and search for the iclone addon. Do not use the already
saved version in your UE marketplace purchases. Create a new UE project. And go from
No IDE crap. It should show the plugin from there. That was my experience. Hope this helps

Which is exactly what I've been doing. So there's either a language barrier in translation or the support people are just reading a flowchart and don't have a clue.

NOW RL SUPPORT IS TRYING TO CLOSE MY TICKET AND WANTS ME TO GIVE A SURVEY!!! THIS ISSUE HAS NOT BEEN RESOLVED NOR EVEN ADDRESSED PROPERLY BY RL SUPPORT!!
Dear User,
Thanks for contacting Reallusion Support.
We kindly ask if you can help us answer this survey (~2 minutes) regarding your experience with our Support service.
Your answer will greatly help us improve our service.
Support Satisfaction Survey: -
https://www.surveymonkey.com/r/9GKJF2J?m=l&id=XXXXX
Note that your ticket is closed by the system. If your issue hasn't been resolved, then please reply to the ticket thread by clicking this ticket ID:[XXXXXX]

Thanx for the feedback and I've done this exact thing 7 times with no results. I can create a new UE5 project and install the Auto Setup 1.25 in it with no issue. However, the iClone 7 clothing is full of poke thrus which I didn't have with Auto Setup 1.23....always something as I figured I'd just export the models from the UE5 with AS 1.25 to my current project.

74% of original size (was 676x19) - Click to enlarge

After nothing but continued replies from 'support' about installing I just told them to close the damn ticket as they were useless.
I'll just stick with what I have and hope something happens to fix this.
Nobody at RL support seems to have a clue how UE works.