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By GIM - 3 Years Ago
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I get this error on both 1.24 and 1.25. I follow the directions exactly as to copying the Auto Setup Content and Plugins folder to my project but always get the above when starting the project.
Note that 1.23 was working in the same and other projects.
Thanx,
GIM
PS...here's where the Auto Setup folders are that I'm copying to my project.
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By Melvin (RL) - 3 Years Ago
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GIM (10/2/2022)
I get this error on both 1.24 and 1.25. I follow the directions exactly as to copying the Auto Setup Content and Plugins folder to my project but always get the above when starting the project. Note that 1.23 was working in the same and other projects. Thanx, GIM PS...here's where the Auto Setup folders are that I'm copying to my project.
Please try to completely delete the Content\CC_Shader and Plugins\RLPlugin folders in the project folder, and then reinstall the autosetup1.25. You need to avoid direct installation by overwriting.
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By GIM - 3 Years Ago
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Thanx bro for the suggestion but had already tried that numerous times as I kept reinstalling each version from scratch. Version 1.23 works but 1.24 and 1.25 don't.
GIM
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By GIM - 3 Years Ago
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I tried in a blank UE5 project and it worked. Plugins aren't part of content so there is no way to migrate to another project so I'm still stuck in the same boat.
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By yepkoo - 3 Years Ago
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Maybe you have tried this method.
I'm not sure if it will help, but I can give a little idea.
You can try to add the plugins to the project again by deleting the plugins available in the project, the auto setup folder in the Plugin folder and the CC shader folder in the Content folder.
At the same time, if the Livelink plugin is active, disable it and activate it again after restarting. Also don't forget to update from your engine version for livelink plugin.
If none are working, you can try to migrate your old project to a new Unreal Engine project.
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By GIM - 3 Years Ago
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Thanx Yepkoo but I've done that as well with no joy! Driving me crazy as 1.23 works fine but neither 1.24 or 1.25 works on existing/or cloned project.
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By GIM - 3 Years Ago
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There are confusing issues with the latest Auto Setup process.
1. The 1.25 installer readme doesn't mention UE5 support.
2. The file structure in the 1.25 setup shows files with UE4 disignators yet the 1.23 structure doesn't.
And of course there is no reliable info on any of this I can find on RL nor has their support bothered to respond.
 
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By yepkoo - 3 Years Ago
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The readme file may not be updated.
I've been using it for a long time without any problems.
This seems to be more of a project related issue.
I had this type of problem when I copied a plugin from the Engine folder to the project folder. But the Autosetup plugin already needs to run in the project folder.
You can delete the Content and Config folders in the project folder and all the other folders except the .uproject file. (You can test it in a duplicate project.)
Also delete the cc shader folder in the content folder.
Then you can test the plugin by adding it back to your project.
By the way, when you open the project, it will start rebuilding all the shaders, but if the problem persists after you test the plugin, you can close the duplicate project.
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By GIM - 3 Years Ago
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Thanx again bro but I've already been down all those roads many times. The auto seup will work on a new project but not on an existing one or a cloned version.
RL support was useless as they just sent an install link and said copy ONLY the content folder over....which is total BS!!
I can kludge around it by importing into the new blank project and then migrating but that's a doubled workflow.
I've already reinstalled Windows and UE5 a couple of times but still same ole crap.
Thanx,
GIM
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By GIM - 3 Years Ago
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So RL support sends me one reply just to reinstall....waste of time.
Then this morning I get another reply saying the below which makes absolutely no sense:
Also, this is to inform you that iClone 7 cannot directly use the UE5 auto setup. You have to install Auto Setup 1.24, 1.25 to the Unreal 5 project, export FBX and put the FBX back in iClone7 for use.
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By GIM - 3 Years Ago
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Another update involving the USELESS support I'm getting from RL. They sent out the below which references a half baked video where a guy shows installing Auto Setup 1.24 on iCL8....I HAVE ICL7 and want to install Auto Setup 1.25. THEY ARE NOT HELPING IN THE LEAST WITH THIS CANNED REPLY CRAP!!!
Admin 10/18/2022 10:47 AM (UTC) Dear GIM, Thank you for contacting Reallusion. Also thank you for the information. To install Auto Setup v1.25 (The latest version), please check this video for the workflow: https://youtu.be/bgbqBBXpSeEPlease feel free to let us know if you have any further questions. Best Regards Mike Technical Support Reallusion Inc.
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By GIM - 3 Years Ago
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More RL support BS! They just sent me the below which references iClone 8 and I've plainly told them numerous times it's for iClone 7!! Not only is RL support slow to respond but the answers are useless!!
Note that they admitted to giving me 'the wrong solution' but once again gave me the same thing!!!!
========================================
From RL support:
Dear GIM,
Thank you for contacting Reallusion.
Many thanks for the screencap.
The issue is not from the Auto Setup. That's why I gave you the wrong solution, sorry about that.
This is because you have the full version of Live Link for iClone 8 with trial iClone 8.
Please uninstall the full Live Link for iClone 8 from Reallusion Hub.
Then download the trial installer of IC8 Live Link. Here is the download link:
UNREAL LIVE LINK Trial (IC8)
https://file.reallusion.com/Unreal_Live_Link_Plugin_for_iClone8_Trial.exe
So that you can use the trial of iC8 Live Link with your trial iClone 8.
Hope that it can help.
Please feel free to let us know if you have any further questions.
Best Regards
Mike
Technical Support
Reallusion Inc.
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By Peter (RL) - 3 Years Ago
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Hi GIM
I'm sorry to hear you are not happy with the Technical Support you have received so far.
If you have been given solutions that don't work, then please let Support know. If they misunderstand something, again please let them know.
While the issue for you is obviously clear, this doesn't always transfer clearly to Support and there can be misunderstandings. If you persevere, I'm sure Support will eventually help you get these issues resolved.
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By Mike Giggs - 3 Years Ago
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I recently had trouble with running unreal 5.03 with updated iclone live link 1.3 to 1.5.
Here is what I had to do after troubleshooting yesterday. Uninstall unreal 5 re download it.
Go to the market place specifically and search for the iclone addon. Do not use the already
saved version in your UE marketplace purchases. Create a new UE project. And go from
No IDE crap. It should show the plugin from there. That was my experience. Hope this helps
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By GIM - 3 Years Ago
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Peter (RL) (10/24/2022)
Hi GIM
I'm sorry to hear you are not happy with the Technical Support you have received so far.
If you have been given solutions that don't work, then please let Support know. If they misunderstand something, again please let them know.
While the issue for you is obviously clear, this doesn't always transfer clearly to Support and there can be misunderstandings. If you persevere, I'm sure Support will eventually help you get these issues resolved.
Which is exactly what I've been doing. So there's either a language barrier in translation or the support people are just reading a flowchart and don't have a clue.
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By GIM - 3 Years Ago
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NOW RL SUPPORT IS TRYING TO CLOSE MY TICKET AND WANTS ME TO GIVE A SURVEY!!! THIS ISSUE HAS NOT BEEN RESOLVED NOR EVEN ADDRESSED PROPERLY BY RL SUPPORT!!
Dear User,
Thanks for contacting Reallusion Support.
We kindly ask if you can help us answer this survey (~2 minutes) regarding your experience with our Support service.
Your answer will greatly help us improve our service.
Support Satisfaction Survey: -
https://www.surveymonkey.com/r/9GKJF2J?m=l&id=XXXXX
Note that your ticket is closed by the system. If your issue hasn't been resolved, then please reply to the ticket thread by clicking this ticket ID:[XXXXXX]
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By GIM - 3 Years Ago
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Mike Giggs (10/25/2022)
I recently had trouble with running unreal 5.03 with updated iclone live link 1.3 to 1.5.
Here is what I had to do after troubleshooting yesterday. Uninstall unreal 5 re download it.
Go to the market place specifically and search for the iclone addon. Do not use the already
saved version in your UE marketplace purchases. Create a new UE project. And go from
No IDE crap. It should show the plugin from there. That was my experience. Hope this helps
Thanx for the feedback and I've done this exact thing 7 times with no results. I can create a new UE5 project and install the Auto Setup 1.25 in it with no issue. However, the iClone 7 clothing is full of poke thrus which I didn't have with Auto Setup 1.23....always something as I figured I'd just export the models from the UE5 with AS 1.25 to my current project.
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By GIM - 3 Years Ago
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After nothing but continued replies from 'support' about installing I just told them to close the damn ticket as they were useless.
I'll just stick with what I have and hope something happens to fix this.
Nobody at RL support seems to have a clue how UE works.
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