Did you get confirmation that you qualified for a free copy of iClone 8 and CC4 in either of the two promotions? If so, and you haven't received your serial numbers, please contact Customer Support using the link below. They will be able to check this for you.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi...

I have had a check and don't see you made sufficient purchases to qualify for a free copy of iClone 8 and/or CC4. However, you can purchase an upgrade for a discounted price on the page below. Just make sure you are logged into your account to see the upgrade price.

https://www.reallusion.com/store/product.html?l=1&p=3d


                                                                

Peter
Forum Administrator

www.reallusion.com

So angry. I bought iclone7, Cc3, and Headshot for a bundle price of $599 i believe november 2021. I went extra and purchased Iray and the Kinnect plugin. I only had the money because the death of a loved one. Now, less than a year later, I missed out on the bundles, and now have to pay another $600 for an upgrade, with some things that should have been included in ic7 and cc3 in which I already paid. Not even a real discount.  No consideration for existing customers that already paid. I could have just spent $1200 on 3dsmax. Can't we at least get a discount? I would think $400 for both is reasonable. 

With respect, nobody charges for point release updates in the software game. When people own version 7.0, the expectation is they will receive version 7.1 as part of their purchase. Framing those updates as "free" is a stretch. Your customers purchased IC7 at different stages during its lifecycle.  Had you charged for the point release updates, have a guess how that would have gone down.



Again, your use of "free" is unreasonable when the catch is that people need to buy a ton of junk they don't need. Like a car salesman offering "free" mechanical service worth $800 for buyers of new cars, but only if they buy $800 worth of car cleaning products. "But you get to keep the car cleaning products" is not of interest or value to most people.

$599 upgrade is a hard pass. Perhaps you are not gaining much interest from new users, so have turned to existing customers to fill the sales void. Hopefully down the road the upgrade price will be set to a reasonable level for those who purchased IC7.

I was sad and shocked to see the upgrade price of $599 ! I've spent thousands and thousands as a loyal Iclone/CC user yet it's becoming out of reach for the average user.
There are some cool features but the price is gonna make a lot of people reconsider. I would say $399 is the max but $299 sounds more like a fair upgrade price for both packages. . .

Does Digital Soul work with iPhone mocap?

I have the same problem. I bought more than enough content to qualify for the upgrades. I confirmed the upgrades on your site last year. But I have plugin upgrades but no software upgrades. 

I'm confused with all the hate on paying for a new version.
iClone 7 and CC3 still operate and work exactly as you purchased them and no one is forcing you to upgrade. These version are not going to be taken off you, So you still own what you paid for?
If you purchased a new car last week and a new model came out this week would you complain to the car dealer for charging you again for the latest one? I can't believe all you people complaining.

Think we are pretty lucky RL doesn't force subscriptions.

Reallusion Tutorials and Tips: https://www.youtube.com/@3DPixl 

A car and software are 2 different things, and not everyone that uses this software is rich. We spend our hard earned money to use it, only to find out the amount we spends means nothing, we have to double it to upgrade. If I knew it was coming I wouldn't have purchased iclone7, which doesn't even work as advertised. It doesn't even have industry standards of IRay and 1/2 the featured don't work right. So why should we have to pay full price for them to fix it?