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yepkoo
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yepkoo
Posted 4 Years Ago
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Group: Forum Members
Last Active: 9 Months Ago
Posts: 1.2K,
Visits: 1.9K
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Peter (RL) (11/7/2021)
armondtanz (11/5/2021)
Maybe offer something. 11 months ive had it and now this. Also spent 100s on marketpkace , skin gen, face maker thingy (forgot name)... loadsa assets, plus actorcore.
To be fair 11 months is quite a long time to have your software and you still have four months to the next release. In addition, all your Marketplace, Content Store and ActorCore purchases will still be usable with the new versions. Look at companies like Corel (there are many others) who release a new version of their Paintshop Pro or Painter software every year. Some of these yearly releases only add a couple of new features yet they still charge a hefty sum to upgrade. However, with iClone we have gone from version 7.0 through to version 7.93 over four years and haven't charged anything for the upgrades, and many of those upgrades included features some companies would consider releasing a whole new version for. So while I understand the frustration being felt, I also think it's worth looking at the positives rather than just the negatives. Hi Peter; I bought all of Corel's programs the other day (2021) for $30. (humblebundle) I would have a few questions. 1- Will those who cannot participate in this promotion pay additional fees for plugins when they upgrade later? Is the free plugin upgrade limited to this promotion only? Also, what are the plugin upgrade fees estimated? Will it be like a completely new sale? 2- Isn't there a certainty for those who shop for $400 or $800 for the promotion? What is the announcement for? What is the guarantee for this? "Qualified members will be officially announced and contacted via email after the promotional period ends, around January 20th, 2022." I just don't own the mocap and profiles and don't want to buy them. It says $79 on my promo page, when I make it for $400, will I have it when the CC4 comes out for sure? I will buy content. 3- Is there a requirement to purchase add-ons and/or software for the promotion? Is it enough just to buy content? 4- And finally, are there any extra enhancements to the plugins? For example, is popcorn exported? Is there a demo page where we can see the new features of the plugins? 5- Do you have any work on filtering import and export products for Smart gallery?This can be very frustrating at times.I have to go to cart by pressing BUY button to find out what it is, RL policy :) I can't afford to shop for $800, at least I'll push my budget for $400 for the cc4. Honestly, I don't want to experience any surprises later. Because that's a pretty high amount of money for me. Since I don't have mocap profiles, I don't make iclone plugins much of a problem. (Glad I didn't buy it :) There is only popcorn) As far as I know, Iray will be upgraded automatically as it is the same as CC4. Thank you
---------------------------------------------------------------- https://www.youtube.com/yepkoo https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning
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armondtanz
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armondtanz
Posted 4 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 201,
Visits: 357
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I dont want to come across as rude or ungrateful. But -i have have been on many youtube channels -i have read a comment on this post about their discord channel (100s of users) -i have read ALL the comments on this post Im not sure what 'positive' comments or feedback you want me to focus on but let me tell you from existing customers viewpoint your negative feedback is like a tsunami. You need to take into account the little things like ppl like me, for one, who has always tried to counter act negative comments about the 'build your own software' format you got. I for one think this is a good idea. A lot of ppl think its RL charging for everything and grinding money outta customers. I have calmed down many an argument by letting ppl know, 'you only really need IC7-Xch+CC3 , maybe look at the other add ons and plug ins later on' Im just going to leave it now. Never ever comment on the great RL. I believe im paying for XChange and curves ONCE AGAIN . You could of took this into account. You could of took what customers have bought over 6 months or a year and offered them something, ANYTHING??. I even read one post that said... "i was tempted to buy IC8 but after reading the feedback , im not too sure i want to buy a piece of sotfware where im not sure if im gonna pay 100s & 100s more down the line" In the UK, the broadband companies got a backlash for this. Disgruntled existing customers feeling like they're getting nothing for being an existing customer!!! https://www.realwire.com/releases/UK-businesses-are-failing-to-listen-to-their-customers-as-10-million-switch-to-the-competition
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facr73
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facr73
Posted 4 Years Ago
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Group: Forum Members
Last Active: Last Week
Posts: 215,
Visits: 23.8K
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Hi Peter,
I would like to know also the following:
1 - The taxes added to the final value also counts to the "promotion"? 2 - Where can I see how much value we already have accumulated? 3 - Upgrades to Export license also counts? 4 - The free plugin updates are free any time or we have additional fees if we can't upgrade in the upgrade window?
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armondtanz
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armondtanz
Posted 4 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 201,
Visits: 357
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facr73 (11/7/2021) Hi Peter,
I would like to know also the following:
1 - The taxes added to the final value also counts to the "promotion"? 2 - Where can I see how much value we already have accumulated? 3 - Upgrades to Export license also counts? 4 - The free plugin updates are free any time or we have additional fees if we can't upgrade in the upgrade window?
Think peter is going to be VERY VERY busy over this xmas period.... :laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh::laugh:
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FAITH BASED GAMES
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FAITH BASED GAMES
Posted 4 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 24,
Visits: 57
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When I saw this I was like YAY.... FREE UPGRADES!!!! Then I read what I have to do....I feel like this!
**************************** FAITH BASED GAMES
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Peter (RL)
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Peter (RL)
Posted 4 Years Ago
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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armondtanz (11/7/2021) I dont want to come across as rude or ungrateful. But -i have have been on many youtube channels -i have read a comment on this post about their discord channel (100s of users) -i have read ALL the comments on this post
Im not sure what 'positive' comments or feedback you want me to focus on but let me tell you from existing customers viewpoint your negative feedback is like a tsunami.Hi... If you are referring to the comments I made, I never mentioned positive comments. I was referring to positive actions like giving 4 years of free upgrades to iClone 7. :ermm:
Peter Forum Administrator www.reallusion.com
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yepkoo
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yepkoo
Posted 4 Years Ago
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Group: Forum Members
Last Active: 9 Months Ago
Posts: 1.2K,
Visits: 1.9K
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Hi Peter I asked a few questions yesterday, I would appreciate if you can answer if possible.
Thanks
---------------------------------------------------------------- https://www.youtube.com/yepkoo https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning
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armondtanz
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armondtanz
Posted 4 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 201,
Visits: 357
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All i ask for as admin / moderator for RL is you pass this outcry back to the relevant PR/Marketing personnel, because all this negative outcry is not good image and is hurting your brand going foward.
I notice online there is a massive brand loyalty. Apple & Samsung. Windows & Mac, Maya-C4D , Unreal-Unity... Im sure a hell of a lot of this bias is gauged by what they hear online. If they see a company who have the tag of 'penny pinching', 'Free Upgrade Baiting', 'They ignore concerns of existing customers'
Have u not heard of a marketing phenomena of 'Horns & Halos' Where a celebrity or product is either a product enhancer, like: Kylie Jenner, Adele, Tom Hardy, Dwayne Johnson... Or someone has a really bad reputation: Amber Heard, Trump (to dems), Alex Baldwin
Imagine me saying to my young daughter 'hey, i got you a NOKIA for xmas' , Shed be mortified, she wants a apple fone like her mom and sum of her friends.
My God this is not good, Within a week you got 6 pages of 100% disgruntled customers. Whats this post gonna look like in March-April-May before the launch?.
You also say ... 11 months is a long time??? Imagine how many customers spent $1000+ with your company in 2021, image within a year sayin, 'sorry bro, we need another $800'... Just messy as hell!!!
Where is the face palm emoji???
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yepkoo
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yepkoo
Posted 4 Years Ago
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Group: Forum Members
Last Active: 9 Months Ago
Posts: 1.2K,
Visits: 1.9K
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Honestly, I'm having problems just because I can't afford 800 dollars due to the exchange rate in our country. I guess my lucky point is that I haven't purchased any of the major content yet. CC Essential Clothing & Fabric Hair & Beard Builder Combo A: Apocalypse Combo etc. I bought the iray plugin yesterday. I was going to buy these ingredients anyway, but not in 2 months, maybe longer. So if I push my budget too much, I can spend $400 at most for the CC4. However, I did ask Peter some questions, specifically "Qualified members will be officially announced and contacted via email after the promotional period ends, around January 20th, 2022." what does it mean? Don't those who make the required spending amounts already qualify for the free upgrade? I've asked the same question on another thread and I can't seem to get an answer. So this option confused me.
---------------------------------------------------------------- https://www.youtube.com/yepkoo https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning
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FallenNInja
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FallenNInja
Posted 4 Years Ago
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Group: Forum Members
Last Active: Last Week
Posts: 56,
Visits: 1.4K
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yepkoo (11/8/2021) Honestly, I'm having problems just because I can't afford 800 dollars due to the exchange rate in our country. I guess my lucky point is that I haven't purchased any of the major content yet.
CC Essential Clothing & Fabric Hair & Beard Builder Combo A: Apocalypse Combo etc.
I bought the iray plugin yesterday.
I was going to buy these ingredients anyway, but not in 2 months, maybe longer. So if I push my budget too much, I can spend $400 at most for the CC4.
However, I did ask Peter some questions, specifically "Qualified members will be officially announced and contacted via email after the promotional period ends, around January 20th, 2022." what does it mean? Don't those who make the required spending amounts already qualify for the free upgrade? I've asked the same question on another thread and I can't seem to get an answer. So this option confused me.
iray plugin is definitely not worth it. It is not compatible with popcornfx and has issues with rendering opacity layers as black when characters are not near the 0,0,0 position on the scene. That plus the slow rendering speed. You would be much better off using the new omniverse connector which looks leagues above the iclone renderer and is much faster than iray, especially if you have RTX.
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