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similarly
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similarly
Posted 5 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 84,
Visits: 544
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Thank you, Peter for taking time to answer questions. I appreciate it. My thoughts: 1. I wish the discount for upgrading was better. It's 15%, which isn't bad at all. I just wish CC4 and IC8 weren't $600 just for the upgrade. I know I'm going to end up buying it, and I'm not looking forward to it. 2. Reallusion has ALWAYS offered the deal "buy this much stuff, get (the next version of iclone or whatever) free". I've never had a problem with it. I mean, if I go to a bakery to buy a dozen donuts and they tell me: "buy a dozen, get another dozen", I'm not going to complain. If I buy Reallusion stuff, I still get the stuff I wanted AND I get the next version of software. Sweet deal. Except, I own so much stuff from the content store, I'm not sure I could buy enough stuff I actually wanted to make up the price to get the deal. 3. Peter, honestly, the page IC8 and CC4 needs to be better. I looked at the roadmap and it didn't really capture my attention nor really make me want to buy it. THEN, I watched the youtube, and now I want it. I can't wait to see what's going to happen. 4. I feel like I JUST bought IC7 ... yet from wikipedia, I see now it's been almost 5 years! How did THAT happen? IC7 was released in 2017! Yeah, I guess that's not a bad release schedule.
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FallenNInja
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FallenNInja
Posted 5 Years Ago
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Group: Forum Members
Last Active: Last Month
Posts: 56,
Visits: 1.4K
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Seems to me that we are being charged extra for the 3dxchange functionality without getting a discount for those of us who already have it.
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Darren01
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Darren01
Posted 5 Years Ago
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Group: Forum Members
Last Active: 5 hours ago
Posts: 654,
Visits: 4.1K
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Peter (RL) (11/3/2021)
Darren01 (11/3/2021)
Peter
What's done is done, we all now know it's not a free upgrade. So probably no point debating this. However I was rather disappointed in RL's deceptive marketing ploy.... I'd expect something like this from a trashy infomercial, but thought RL might have better ethics.
I have to agree that 'GET FREE UPGRADE NOW' slogan was very misleading. You compared the supermarkets - 'buy one get one free'. The difference is the supermarket has been upfront with their slogan. They have stated up front, BUY ONE get one free. RL's slogan is simply 'Get Free Upgrade Now'. I thought it might have been too good to be true, but it did immediately mislead me into thinking that iC7 users were getting a free upgrade. It's only after I clicked the link that I realised that I had been baited.
I just hope you guys reconsider using this sort of unethical marketing in the future.
Hi Darren I appreciate the points you make but we do have an entire page below detailing the pre-sale offer complete with an FAQ. I'm not sure how you can call that not being upfront. :ermm: https://www.reallusion.com/3d-creation/ Peter, Go to the iClone product page. The first thing that grabs your attention is the eye catching banner at the top of the page catching banner, stating CC4 and iC8 'GET FREE UPGRADE' directly underneath. Then again at the top right hand corner of the screen another button that states 'FREE UPGRADE' There isn't even a disclaimer directly under the headline that states 'terms and conditions apply'. In fact you have to either click the link or scroll to the very bottom of the page before you realise that you've just been baited. A more suitable headline would be 'Free Upgrade with eligible product/content purchases' That is what I'm referring to. It is deliberately deceptive.and unethical. As said, I just hope RL doesn't repeat this sort of unethical marketing in the future. I'd expect it from one of those grubby late night infomercials, but expect better from Reallusion.
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yepkoo
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yepkoo
Posted 5 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 1.2K,
Visits: 1.9K
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Actually, I wrote a long article on this subject, on another subject. Perfect for those on a promotional budget. You buy a lot of content, and you get the programs for free. However, for those who cannot take advantage of the promotion, the upgrade fees are really high. For those who have the CC3 Pipeline, iClone 7 and 3DChange 7 Pipeline programs at hand, the upgrade fees should have been adjusted accordingly. If this has not been determined yet, it is the right thing to give exactly what will happen and the upgrade prices. I have written a few options below, if only one of them is possible, of course, it will relieve individual users like us. 1- Pricing can be adjusted according to the exchange rates of the countries. 2- Or for old users, the expenses of the last 2-3 months can be included. (We can top up the remaining amount on it) 3- Or Specify upgrade fees to all pipeline owners at an affordable price.4- If you are not doing any of them, at least if you extend the promotion period to 5-6 months, we may have a chance. We all know that your company needs income to survive. But with the current adjustments, you've wiped out everyone with a low budget like us. If you hadn't offered me specially defined discounted products within 2 months, I could spend right now. I spent $400, if I hadn't received these offers, I certainly had no intention of purchasing any product. Why did you encourage buying other products 1-2 months before the promotion? You had such a promotional plan, but you did not stop your incentives for people to buy products before the promotion. If you have made these incentives then why not start the promotion from 2 months ago. In short, the only reason for the 400 dollars I spent in 2 months was because you offered me a discounted product and rushed me by keeping this time limited to a few days. I don't have any complaints about the products I bought 6 months ago, but 2 months ago it is a very very different situation, is it unfair to think that this is far from goodwill?
I didn't buy them because I needed them.Because you offered a discount, I bought it in case I might need it in the future and none of them have even worked for me yet.
---------------------------------------------------------------- https://www.youtube.com/yepkoo https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning
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Amper Sand
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Amper Sand
Posted 5 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 731,
Visits: 5.2K
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@Peter My question is not ironical: why RL does not offer also a "pre-sale"? I mean "Between november-december, you can buy the iClone/CC with the discounted prices of $600...", instead of saying "if between november-december, if you buy RL products of $600, you will get iClone/CC for free"? I think, in my opinion would me more accurate if not more "honest" approach.
______________________________________________________________________________ Software developer. iClone hobbyist since January 11, 2020. Best work so far: Robots among us: The Lab and The sad end of a legend In progress: Black Mamba AMD Ryzen 3950X 16C/32T 4.2 GHz, 64GB RAM, RTX2080 11GB, 2TB Samsung 970 Pro SSD, 8TB Seagate BarraCuda HDD, Win11 64-bit, iClone 8.12
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AutoDidact
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AutoDidact
Posted 5 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 2.1K,
Visits: 13.6K
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"Seems to me that we are being charged extra for the 3dxchange functionality without getting a discount for those of us who already have it."
You are paying for new 64 bit, integrated 3DX functionality in a NEW version of Iclone. Your old 32 version of 3DX still works but was a separate optional module that you chose to purchase and was offered with no promises about its functionality not being rolled into a future version of iclone.
you are not owed any money or discount because its functionality is added to a new version of iclone as you are not forced to buy the new version to get 3DX functionality.
Reallusion is one of the few major 3D Character animation Software still using the legacy Perpetual license model. Now they could go to an Autodesk style monthly subscription and you get all of the new features with each release as long as you keep making your sub payments But You people cant have it both ways...sorry.
In my opinion reallusion's , often confusing Ad hoc module system has hindered its sales and confused many people.
We need a unified application ,under $1000 USD, that combines the features of Iclone8 ,CC4 pipeline and 3Dxchange and maybe head shot with Alembic export and the UE4 Live link and Blender& unity auto setup included.
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yepkoo
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yepkoo
Posted 5 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 1.2K,
Visits: 1.9K
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People can voice their complaints. This is everyone's natural right. This is RL's official forum site and those who do not have a budget and want to use the new system are trying to make their voices heard. RL accepts or not, it's their choice. That's why I don't think it's right to judge those who express dissatisfaction here. Those who write reviews here do not target anyone personally. The programs are all in one, and I think it's the right approach to say that it's perfect and deserves its money. But saying that RL doesn't owe you anything is a different approach. Nobody's saying that RL owes them anyway. And vice versa. Nobody owes anybody anything. It is not a crime for people to demand more favorable conditions according to their budgets. After all, these people are customers and there are those who invest heavily here. These types of sentences can lead to the emergence of other prejudices. Instead of doing good to the company, you do harm.
Speaking for myself, I only use UE and the only reason I got CC was because of the characters. Later, I bought it thinking that I could move the characters with iClone. Honestly, I don't need such big animations. I already have a lot of character animations in UE. As an extra, character animation can be created with UE and will be further developed in the future. Since I have other projects, I haven't even used the programs yet.
Since I like the features of new programs, I would like to use them like everyone else. But for someone in my situation (I mean, are the programs really necessary for me) these numbers seem too high. I can continue with iC7 and CC3 very comfortably. This is not a problem for me. As I said, everyone wants a new model car. Maybe I'll buy the programs in the future, I don't know, but for a new model car, of course, if I have an affordable chance, I would like to use it.
This is a huge risk if we talk about the subscription model. For a system to switch to a subscription model, it must reach industrial standards. Otherwise, it will collapse quickly. For example, I do not use any subscription products. Although ZBrush is in industrial standards, I use 3DCoat and it is sufficient. But since all corporate companies use ZBrush, individual users like me are not so important to them. However, they think they have to keep the PERPETUAL license for individuals and small companies. Companies that are already in the subscription model continue to issue perpetual licenses for individual users and small companies, with the exception of Adobe and a few brands.
---------------------------------------------------------------- https://www.youtube.com/yepkoo https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning
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FallenNInja
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FallenNInja
Posted 5 Years Ago
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Group: Forum Members
Last Active: Last Month
Posts: 56,
Visits: 1.4K
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Cool story man. I’m still allowed to voice my displeasure with their change in pricing model by including previously separate plugins into the software. It’s at my discretion if I buy it or not.
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armondtanz
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armondtanz
Posted 5 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 201,
Visits: 357
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So in nutshell...
600 bucks to upgrade. I bought full package less than a yr ago. Including curves and xchange. Prob $1500 Seems like im buying xchange again. Im sure i got offered IC7 standalone for $150???? So thats biggest kick in teeth Hope RL can read customers gripes. Maybe bring upgrade price down. Take into account 3dxchange and curves (if u bought this for $500 more) Xchange was the big cost. Not iclone. Iclone 7 was $150 when i bought it (code offer)
So ic7= 150 Ic8= 700
Doesnt take genius to work out we are paying 550 for intergration of xchange & curves which a lot of us have already bought!!!
This is my gripe. I do hope RL take a look at this and can offer something. The maths dont make sense.
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oonabe
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oonabe
Posted 5 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 79,
Visits: 1.4K
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yeah, that's exactly the problem. With most companies if you purchase the full version of their software future updates are a fraction of the full price you paid for that software, with CC4 and iClone8 customers who purchased CC3 and iClone7 aren't paying a fraction of the full versions they've already bought but actually paying 1.25x to 2.5x that amount of money:
CC3 full regular price = $199 > CC4 upgrade price = $249 iClone 7 full regular price = $199 > iClone 8 upgrade price = $499
even when iClone 8 and CC4 include the features of 3dxchange this isn't a fair upgrade price for users that already own CC3 and iClone7 because most of the features in the new versions were already paid for in the previous versions. Not to mention customers who already paid for 3dxchange and the curve editor.
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