Peter (RL) (5/13/2021)
Kelleytoons (5/12/2021)
Again, I refer you to the paragraph you quoted. The reason it's deceitful is that it CHANGED with version 1.19 of the Rokoko software. You guys knew this - prior to this it was free and did NOT require a monthly subscription. And that's how you marketed the Rokoko suit stuff -- I could point you to that but you know full well this is the case.
The Rokoko Gloves plugin, released when this free option was no longer available, needs (note the operative term -- not "needed" because for me it's too late, but it damn well had better be cleared up for others) to spell this out. There is no longer any free option with any of the Rokoko plugs and if you don't state this clearly you are doing your customers a disservice (it's not just the plugin -- that money, as you note, RL will refund. Rokoko will NOT refund for the suit and/or gloves).
I'm going to make it my crusade now to alert ANYONE who thinks the Rokoko gear is a good option to be well aware of this, since you guys clearly are not.Hi Mike... I will pass on your feedback and we will look to see if we can make it clearer about the Rokoko subscription charges.
Yes please Peter, Rokoko needs to have a memorandum of understanding with Reallusion that that people who are buying the motion capture gear profile specifically for Rokoko products and then buying the Rokoko products on top are spending a lot of money. Reallusion to shouldn't have to charge so much for the gear profiles either. Look at Epic Games, they are not charging for live link. Those users who have the suit and the gear profiles for motion live need to have the streaming availability otherwise the products and software pipelines are useless. Is this only targeted towards big studios with enough funding to keep paying or is it for startups as well who are starting out?
Given that every business needs to make money, however to buy all the pipelines from Reallusion is already confusing, you have multiple packages and not properly explained, customers but the packages and then realize they need to buy another office and piece of software to get functionality, it's form of entrapments as well. Then to buy cc3, iclone, 3D exchange pipeline, motion live, Rokoko gear profiles, Rokoko suit, IPhone, live face profile then to pay subscription for being able to stream the suit data from Rokoko to live stream to unreal... You see the trend? All of us are supporters of Reallusion, and have limited funding and mostly bootstrapping, however there needs to be a point where it gets easier. Reallusion in their business model needs to capture the market better but offering some point of advantage.
Hope you will discuss these points with the VP for product placement and marketing, pricing and make a difference by re negotiate a data streaming deal with Rokoko and hopefully make your pricing and service model more transparent in the future.
Thanks 😊