Hi There,

I recently purchased Curve Editor, Installed via Reallusion Hub for iClone.

Went to try the plugin today for the first time and every time I start the plugin, iClone Crashes! Tried time and time again to no avail.

Selecting markers from time line, trying to right click and go to transition curves, iClone crashes.
Not sure what the issue is and how to fix this. Can you please help 

Thanks, Jeasy

Sorry to hear you are having problems.

The first things to check is that your computer is fully updated. So try running Windows Update from Start > Settings > Update & Security and also separately update your graphics drivers.

Do also perform a full shutdown of your computer and restart. This is important if you have an always on computer.

If after checking the above you still have problems, please contact Technical Support and let them have your dxdiag.txt so they can check for any problems.


                                                                

Peter
Forum Administrator

www.reallusion.com

I have the same issue restarted my computer and checked updates---- still crashes

If you haven't done so yet, please try uninstalling the Curve Editor plug-in and re-install with iClone closed down to see if that resolves the problem.

If the problem continues, please contact Support using the link in my previous reply. Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com

Was this ever resolved?

I just bought Curve Editor (5/5/21) and it crashes here too.  This post is about a year old.... was not expecting there to still be an issue.

I tried everything suggested and searched google but nothing.  I have a support ticked but they are not very fast so thought I would try here in case someone has found a solution.

I have tried different characters, scenes, solo, and one with just minimal animation.  Every time I click that button... it crashes.  How important is a program like this in getting smoother animation? 

76% of original size (was 662x19) - Click to enlarge


So, here is an interesting turn of events.....

I can open the curve editor from the top menu bar under plugins.... It will pop in just to the right of the timeline.  Even though I have motion on the character... I have to right click the motion in the timeline and sample the motion to have it show up in the curve editor.  Maybe this is normal, I am really new to this and know nothing.....

So.. doing that works... however, if I click the button on the side menu under the modify tab/motion... I still get that crash.... if I right click and choose curve editor, again it crashes.  This is kooky.  LOL.



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Hi Michelle

This thread was started a year ago but there are only two reports of an issue so as far as we are aware this is not a general bug or defect otherwise it would be affecting a larger number of users.

If you are new to the Curve Editor I would advise going through the tutorials and start with a very basic project just to be sure the project size isn't the issue. If you then find that the Curve Editor is crashing with every project, please contact Technical Support who will be able to help you further.

                                                                

Peter
Forum Administrator

www.reallusion.com

Thank Peter.....

Yes, other than being able to access from the top menu bar, it crashes all other times.  The project size is minimal as I have tried a blank scene with 1 character.

I agree, I need to watch the tutorials, but if I cannot access the program properly, then the videos will not do much good till fixed.  From the demo, you should be able to access it from the left menu with all the rest of the motions.

I have written tech support, but 2-3 business days... then the response is general.... then I respond... then sometimes they respond, sometimes I sit for days and days and have to keep reminding them I still have a problem.  This forum has been so much more helpful so I come here along with support. ;)



Graphic Design, PHP Programming, More - Applebite Media
(www.applebitemedia.com)

Well, Usually I use the menu so I clicked the right button on a motion clip and tried to open the curve editor and it also crashes IClone to me.

Ouch! It was just working fine before the latest update. Now it indeed crashes with right mouse click on a clip and selecting Curve Editor.

You can start it from Plugins menu, but it does not show any curves for selected clip. Moreover, the palyhead is static.
You try to move it, the scrubber in iClone moves, but the playhead in Curve Editor is stuck on frame 0.
SOS!

Getting the same results here. Crash, but no dump files.

76% of original size (was 662x19) - Click to enlarge




Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.