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Peter (RL)
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Peter (RL)
Posted 8 Years Ago
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Group: Administrators
Last Active: 2 Years Ago
Posts: 23.1K,
Visits: 36.6K
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feelingood (8/10/2018)
Thanks for the reply and a comparison link. I know about it and you can see that for the import/export in CC3 Pipeline, you don't need 3DXchange/Pipeline. There is another discussion regarding the "transitioning out of 3DXChange" ( https://forum.reallusion.com/365750/So-the-end-of-3D-XChange). 3DXchange Pipeline is 32bit program and there is nowhere mention any future plan to make it 64bit. It needs to access DX9 (present version is DX11). I have bought this program earlier this year and have problem to run it with NVIDIA card driver enabled. It crashes. (This card brand is recommended by RL) Under generic PnP driver it works OK. For past several months I have as well as RL Support many tens of tests including Microsoft support who stated " The issue is caused by the Display driver and the application resolution compatibility. The application will work only with low resolution. We had disabled the NVIDIA graphics driver and that fixed the issue. " Switching off the display driver when I want to access this not so cheap 3DXchange Pipeline is rather awkward. So far there is no other solution in sight. This is another reason why I am concerned about the future of the 3DXchange Pipeline. If CC3 Pipeline would accommodate features of 3DXchange Pipeline and work properly, I would happily invest in it and forgot about present inferior program. You say: "So to clarify 3DXchange will not become obsolete with the release of Character Creator 3 Pipeline". Is there any plan to make any improvements to this 32bit program or RL lets it die by its natural death? Sorry to hear you have had so many problems with 3DXchange 7. My own personal experience does not match what Microsoft have said and I use the latest Nvidia drivers without any problems. For sure being 32bit does hinder 3DXchange somewhat and we are looking at improving the situation for future versions. We hope to have more news about this soon.
Peter
Forum Administrator www.reallusion.com
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feelingood
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feelingood
Posted 8 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 18,
Visits: 245
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I hope that some upgrade will be done to 3DXChange Pipeline soon. I use 398.36-desktop-win8-win7-64bit- NVIDIA Driver. All works OK except 3DXChange P. Only Microsoft support solution was positive with NVIDIA Driver disabled. When is disabled, DAZ 4.9 (64bit) doesn't run. iClone7 and CC2 are OK. RL Support was helpful, but no solution was found since May, when I initiated the ticket. So many tests later, even switching off individual programs or monitors didn't make any difference. I would guess that if 3DXChange P. would be 64bit and use DX11 like other programs, instead DX9, it may solve many problems. There are other people with 3DXChange P. crashing, calling for help. If RL plans to keep this program in the future as a main program for import/export besides CC3 this update is really crucial.
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animagic
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animagic
Posted 8 Years Ago
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Group: Forum Members
Last Active: 5 Months Ago
Posts: 15.8K,
Visits: 31.4K
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It is possible to run DX9 programs along side DX11 programs. I have a new laptop that runs 3DXchange just fine. I agree with Peter (RL) that Microsoft's comments don't make much sense. I have PC with a 4k monitor that also has no problem with 3DXchange, so it is not the resolution that is the problem. The crashes you allude to have to do with people trying to import models with a large number of polygons (and possibly a large number of textures). Because 3DXchange is 32-bit that is indeed a limitation. But other than that, the program should start up and import models. I use it regularly and it works.
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Rampa
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Group: Forum Members
Last Active: Last Month
Posts: 8.2K,
Visits: 62.6K
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animagic (8/15/2018)
It is possible to run DX9 programs along side DX11 programs. I have a new laptop that runs 3DXchange just fine.
I agree with Peter (RL) that Microsoft's comments don't make much sense. I have PC with a 4k monitor that also has no problem with 3DXchange, so it is not the resolution that is the problem.
The crashes you allude to have to do with people trying to import models with a large number of polygons (and possibly a large number of textures). Because 3DXchange is 32-bit that is indeed a limitation. But other than that, the program should start up and import models. I use it regularly and it works.Animagic, would you mind checking what your Windows scaling is set to? The setting that scales the text bigger so you can read it easier on a 4K monitor?
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feelingood
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feelingood
Posted 8 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 18,
Visits: 245
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Peter, it would be great to know your system configuration under which 3DXchange P. is happily running. It doesn't run under mine even with Microsoft Support reinstalling W8.1 and RL support as well as me running over 60 tests, sending dump & log files to them. 3DXchange P. doesn't even get up and running with NVIDIA card driver enabled. So loading any models with a large number of polygons doesn't come into equation. "Microsoft's comments don't make much sense" - well it may not, but it's the reality. NVIDIA card driver is Disabled = 3DXchange P works. NVIDIA card driver is Enabled = 3DXchange P Doesn't work. Nobody else came with a better solution. I would be ECSTATIC if someone did.
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Kelleytoons
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Kelleytoons
Posted 8 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 9.2K,
Visits: 22.1K
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I know this isn't the solution you want, but I'm positive if you upgraded to Win 10 you'd be fine.
Alienware Aurora R16, Win 11, i9-149000KF, 3.20GHz CPU, 64GB RAM, RTX 4090 (24GB), Samsung 870 Pro 8TB, Gen3 MVNe M-2 SSD, 4TBx2, 39" Alienware Widescreen Monitor
Mike "ex-genius" Kelley
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animagic
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animagic
Posted 8 Years Ago
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Group: Forum Members
Last Active: 5 Months Ago
Posts: 15.8K,
Visits: 31.4K
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Rampa (8/15/2018)
Animagic, would you mind checking what your Windows scaling is set to? The setting that scales the text bigger so you can read it easier on a 4K monitor?I have it set to 125%, but I have a 43" monitor so that helps too.
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Peter (RL)
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Peter (RL)
Posted 8 Years Ago
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Group: Administrators
Last Active: 2 Years Ago
Posts: 23.1K,
Visits: 36.6K
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feelingood (8/15/2018)
Peter, it would be great to know your system configuration under which 3DXchange P. is happily running. It doesn't run under mine even with Microsoft Support reinstalling W8.1 and RL support as well as me running over 60 tests, sending dump & log files to them. 3DXchange P. doesn't even get up and running with NVIDIA card driver enabled. So loading any models with a large number of polygons doesn't come into equation. "Microsoft's comments don't make much sense" - well it may not, but it's the reality.
NVIDIA card driver is Disabled = 3DXchange P works. NVIDIA card driver is Enabled = 3DXchange P Doesn't work. Nobody else came with a better solution. I would be ECSTATIC if someone did.
I use different systems, but all have Nvidia cards and they all use Windows 10. From a GTX 1080 down to a GTX 960M all have latest Nvidia drivers and I have never experienced the issues you are having with drivers. I know a lot of long time Windows 7 users don't want to upgrade but I really think you should consider upgrading to Windows 10. Eventually Windows 7 will stop being supported so you will need to do it at some point anyway.
Peter
Forum Administrator www.reallusion.com
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feelingood
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feelingood
Posted 8 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 18,
Visits: 245
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I don't have Windows 7. I have Windows 8.1 64bit. Therefore I am surprised that this situation exists. I have updated 3DXChange P to to version 7.23, but no change.
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Kelleytoons
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Kelleytoons
Posted 8 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 9.2K,
Visits: 22.1K
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Yeah, but Win 10 will solve the problem. Trust me.
Alienware Aurora R16, Win 11, i9-149000KF, 3.20GHz CPU, 64GB RAM, RTX 4090 (24GB), Samsung 870 Pro 8TB, Gen3 MVNe M-2 SSD, 4TBx2, 39" Alienware Widescreen Monitor
Mike "ex-genius" Kelley
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