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Got email for beta, then say6s I am not qualified. Grrrrrrr....

Posted By eternityblue 9 Years Ago
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Got email for beta, then say6s I am not qualified. Grrrrrrr....

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Kelleytoons
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Posted 9 Years Ago
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Peter (RL) (12/30/2016)
Thank you for all your patience while we sorted this out. All should be well now. :)


Except for those of us who don't have the email (and I bought the SECOND day of the sale -- I should have been at least at the top of the line, no?).

So after this weekend I think I will start complaining (this weekend is party time :>).



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JimmyB7
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Except for those of us who don't have the email (and I bought the SECOND day of the sale -- I should have been at least at the top of the line, no?).

So after this weekend I think I will start complaining (this weekend is party time :>).


I've never gotten the email notification yet either but I was able to download everything by using the member page link.https://forum.reallusion.com/uploads/images/d9dd0178-2f0f-4da4-b231-ae96.jpg

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ArchAngjel
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Posted 9 Years Ago
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After qualification I was able to access this page...
https://forum.reallusion.com/uploads/images/d5eb108a-fcb4-4905-885c-7a99.jpg


But I have not received Email or Account access to lady pirate or CC 2.0 beta as shown here...

https://forum.reallusion.com/uploads/images/55673d18-07f7-4cc8-b24f-a0ad.jpg

Hoping this is fixed soon thx
Peter (RL)
Peter (RL)
Posted 9 Years Ago
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For anyone who pre-ordered or is qualified for iClone 7 early access + Lady Pirate and hasn't received an email, please send me a PM and I'll give you a redeem link to try.

Thanks.


                                                                

Peter
Forum Administrator

www.reallusion.com


justaviking
justaviking
Posted 9 Years Ago
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eternityblue (12/29/2016)
Yeah, I'm not saying to twist yer knickers :) just this is very low hanging fruit, and sloppy. ......   Sorry, but I was a pro, their process needs fixing, this is embarrassing. Resolving it will save them headaches and give them a better position. Anyhow, Peter is on it and the fire should be out soon..... 


It's probably obvious I'm a big Reallusion supporter, but I think we all agree this happens too often.
An occasional mistake is one thing, but "access" and "download" errors seem to be a common occurrence here.

It's time for some good "root cause" analysis.  The internal processes needs to be reviewed, and corrective (preventative) actions taken.



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Walt_R
Walt_R
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I downloaded CC V2 Beta-1 just fine. My question is the Lady Pirate suppose to be an Avatar located in the template of Actor Projects or do you have to create her? I have clothing and accessories to create a Lady Pirate from one of the two female Avatars (1 Base, 1 Base (PBR)), which I did but she looks nothing like the Lady Pirate as advertised.  Am I doing something wrong?
  https://forum.reallusion.com/uploads/images/e9e412ca-3b5b-47ef-9bd9-cdd0.png
eternityblue
eternityblue
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I think you are right that there is no project for the Lady Pirate, but it looks like you missed adding the character morph for one thing.

~~~~~~~~~~~~~~~~~~


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ArchAngjel
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Hopefully we can get this resolved soon.. Put in support ticket.. pm'd Peter.. Sadly no luck yet... Maybe need more squares by name? Looking forward to resolution though sounds like fun...Have had every version from all the way back to "It's Me" to current IClone 6 while I may not be big on posting my every thought I have been a big supporter of the software. ;)
Kelleytoons
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jonblade1 (12/30/2016)
Hopefully we can get this resolved soon.. Put in support ticket.. pm'd Peter.. Sadly no luck yet... Maybe need more squares by name? Looking forward to resolution though sounds like fun...Have had every version from all the way back to "It's Me" to current IClone 6 while I may not be big on posting my every thought I have been a big supporter of the software. ;)


Um, don't think squares help (Peter tried to help me in PM but no luck so far).



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ArchAngjel
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Same got link ... said wasn't qualified. I made the required accumulative purchases between Dec 6-7 so should be good. My understanding from posts is there may be a data problem with the web site correctly identifying qualified users. Hoping same issue doesn't mess with my pipeline version of xchange 7 and Iclone 7 pro when it becomes available. Till then I can watch and try to glean information from the short CC 2.0 beta video released. Are the any other videos showing CC 2.0 features out there? 

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