I had installed IC4 Pro several days ago, and didn't have any problems.  However, this morning, when I tried to start it up, it wouldn't do anything.  Not even a splash screen.  So I uninstalled and am trying to reinstall, but I get an error message that my serial number isn't a real serial number.  I am copying the serial number directly from the reciept I got, and the same one I used to install it initially, but it wont accept it.

I went to me account page and clicked the resend button, and the serial number it sent is the same, but it's not formatted the same, it's without the dashes as is seen on the reciept page.

Regardless, I've tried both of them (with and without the dashes) but it's still a no go.l  I sent support an email, but they say it's gonna take 2-3 business days before I can expect an answer, and that really kinda binds me up.  I was hoping to do a quick project over the weekend...

So any other advice?