Dear Pre-Order Customers,

Please click the link below and go to the section marked "Already Pre-Ordered". There you will find instructions on how to redeem your copy of iClone 6 and receive your new serial numbers and download links.

http://www.reallusion.com/iclone/iclone_upgrade.aspx

I hope this helps. :)

Please do contact us using the Support Form below if you have any problems.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

                                                                

Peter
Forum Administrator

www.reallusion.com

Dear Kaike Leite,
We are sorry that you are not qualified for this event. For further questions, please contact our support team.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx

this is the message that appears when I follow the instructions

São Paulo - Brasil

This might be the most stupid question ever, but, "Did you pre-order it?"

If so, and you're getting the error, then I guess the next step is to contact support as instructed.  Sorry, but that's all I've got.

---

iClone 7... Character Creator... Substance Designer/Painter... Blender... Audacity...
Desktop (homebuilt) - Windows 10, Ryzen 9 3900x CPU, GTX 1080 GPU (8GB), 32GB RAM, Asus X570 Pro motherboard, 2TB SSD, terabytes of disk space, dual  monitors.
Laptop - Windows 10, MSI GS63VR STEALTH-252, 16GB RAM, GTX 1060 (6GB), 256GB SSD and 1TB HDD

If you are certain you pre-ordered iClone 6 or was eligible for a free copy, then please contact Support. They will be able to help you out. If you just want to upgrade from iClone 5 to iClone 6 then you can do so from within your Member Account. Just login and select "Upgrade & Member Special" to find your discount price.

                                                                

Peter
Forum Administrator

www.reallusion.com

Thanks for return
Justaviking and Peter , this is my first post on the forum and how they should have realized my English is péssimo.Enfim , bought yesterday Iclone6 and the two plugins, as I enter the RL says that I am a "premium member plus" .Consegui download all parts the iclone 6 normally, but the problem is when I try to get the serial number , which appears eg when this error. Am I doing something wrong ?
Note : I speak of Brazil , sorry for bad english , I hope the translator google is doing a good job .
grateful:P

São Paulo - Brasil

* Just moved this question to this thread as it seemed a better fit.

I cannot get me serial no either. I do have a pre-order.
When I go into my orders I can access the iclone 6 download, resource and outfit packs.

When I click the 'get your serial no' link I get the message "We are sorry that you are not qualified for this event."

Not sure what I am doing wrong here...

I pre-ordered iClone 6 Pro with Indigo, but all I see is a download link for iClone. Is Indigo included in the package?

Chiming in, I also received the IClone portion with no mention of Indigo in the download section. However, my notice in my account page notifies me that I qualify for IClone Pro + Indigo. Not sure how to get Indigo, is it released yet?

Keith

I can't seem to activate 6, I've registered it but it's still only opening up in Trial. Am I missing something?

Afaik if you have previously installed the trial version you need to uninstall the trial version first and than install the full version provided in your account. Then it should work out for you.