Thank you so much. Yes I did everything as suggested. And it was true, I needed to install the items from the content manager. It still has the same issue. Thank you so much for  your time and for directing me to connect to Reallusion.  I want sure if they would help. Glad to know it's an option. 

I will keep update and post the resolution, on this post to let anyone who might be having this issue.

Had to hire someone to figure it out. I don't know how he fixed the issue, but it's finished. Wish I had a better answer for others. I honestly couldn't see what he did- during screeneshare... it was deep in the back end of my computer. 

Just waned to say thank you for your time and help. I appreciate it.