hi all at first, I had download all my free motion files that I allow to download.


but had made a mistake because they were in the wrong format which means I needed to convert them, which is easy for me to do.


the second time, I had took a look again and realize, what I had done wrong.

I had click on the wrong download button


now I have the motion files placed in three applications

yes, that's right including ct4


I also have the 5 listed they all work

75% of original size (was 669x19) - Click to enlarge

just by doing a click & slide 

please look at Minnie (RL)   video the answer is there, I had overlook it first time round.


should help all

no matter what system you are using

 

from Alan


  

As I stated above, I followed that video (which I agree is excellent) very closely and followed the instructions exactly. As vepop mentioned, only five of the free movements downloaded to CA4 correctly for us. It's great that you were able to download all 28 easily, but it just doesn't seem to be the case for all of us. I know that Minnie is looking into it, so everything should be rectified soon.

hi apyorick1


if you go back to actorcore   


you will see that the traffic light system has been working for you on content you already own..

their new system of ordering is to stop paying for the same content twice or more.

from Alan


p.s. the system find out quickly what that person has with associated software

there are lots interesting stories on this forum

when logic is applied

@all, @r78zj99, @apyorick1, @Smart Ears @vepop, 

The issue is fixed, you can try to download the free motion via inventory list from MarketPlace again. Please kindly let me know if you still can't download. 
Thank you. 

Thank you so much for fixing this, Minnie! I was able to download them all except "Turn right - B09" and "Hide behind wall and reload - E07".

hi Minnie (RL)



 I have just done a retest 

on the files mentioned by apyorick1


they are still not placed into animator 4

I also check on my other files 


this was my reading yesterday 7-7-5 on the free files

on how the files were itemise

today on the two files still zero for animator 4

yes, a fixed is still needed

from Alan


 

@r78zj99

Would you be kind enough to send a screen recording of your download process? Let me further inspect the problem.
Thank you in advance!

Not sure if you wanted a screen capture from me too, so I sent you a pm with video link. Thanks!

ok Minnie (RL)

just got back from watching a movie & having tea


I will forward you a email video clip try that
 to your email would not let me

no choice but have to do it this way

see below



on the process of downloading 


from Alan

@r78zj99

Could you please help to click on the blue words to see if there is a CTA option (Please update your CTA to v.4.4 first)
75% of original size (was 669x19) - Click to enlarge

thanks!

BR,
Minnie