Hello i can't install trial CC3 please help.

Error Code:    -5001 : 0x80070002
Error Information:
>setup.cpp (149)
PAPP:
PVENDOR:
PGUID:
$24.0.464

Hi Samantha

That error code often means that the file was not downloaded correctly. Please try to re-download and install again.


                                                                

Peter
Forum Administrator

www.reallusion.com

I already tried that.
It doesn't work unfortunately 

Sorry to hear the problem continues.

This problem could be associated with your TEMP directory which may have some conflicting files in there.


1. Type %Temp% in the Search Box on your Task Bar and click the %Temp% folder found in the search list.

2. This will take you to C:\Users\<YOUR PROFILE NAME>\AppData\Local\Temp.

3. Highlight and delete all the folders and files in the Temp folder (some may remain, this is normal).

4. Go to C:\Windows\Temp

5. Highlight and delete all the folders and files there.

6. Restart your computer and try to install CC3 again.


* NOTE: The Local\Temp folder is a hidden folder and so may not appear. To view hidden files and folders, do the following:

1. Open the Control Panel and select "Appearance & Personalization".

2. Click "Show Hidden File and Folders".

3. On the View tab, under Hidden files and folders, click Show hidden files and folders.


If you then still have problems, please contact Technical Support and they will be able to assist you further.

                                                                

Peter
Forum Administrator

www.reallusion.com

Thank you, I'll try that.

DoesCC3 install some files on hard disc C too? 
Cuz i don't have a lot of space there

By default Character Creator 3 will be installed to the C: drive but you can change this during installation if you wish. Do ensure that the drive you install to has plenty of free hard drive space or you will encounter errors.


                                                                

Peter
Forum Administrator

www.reallusion.com

I now know why i couldn't install cc3, cuz i didn't have enough space on my C drive to even get into the setup. 
Or rather don't have.
It needs 17gb or something just for starting the setup. 
I only have 50gb on C and most of it is occupied by windows and photoshop

Any eay you can help with that or am i screwed?