Hi Mr Necturus,

Sorry to hear of your payment problems.

Although not my department I will look into this for you and let you know as soon as possible.

If you ever have Developer related problems, please contact developer@reallusion.com or email Kai our Developer Manager direct (if you need his email just drop me a PM).


                                                                

Peter
Forum Administrator

www.reallusion.com

As always it was interesting story from Jacqueline Lin.
"Reallusion has been working with hundreds of developers with a system to run and offer iClone community those Reallusion introduced and recommended assets for years. 

Actually I was expecting for something like: "our computer forgot to pay you, we are sorry about." Something in this direction.
But they said I am a lair, politely. :)

Hello Mr. Necturus, 

I'll chime in on this one. 

Over the years, Reallusion has dealt with many developers with hundreds of payments, and we have not had any significant issues with the vast majority of them. Our payment system here is designed and setup to automatically make payments to all our developers on the 15th of every month. (16th for some due to the time zone difference) We are today on the 19th, which is a 3 day delay. 

We have checked, and your payment was indeed processed --- So when our Sales department notified you that that the payment was done, it is because from their system side they indeed saw that the payment transaction was already issued. [Nobody was giving you the runaround.] We have gone on and checked further, and the Accounting team just notified us that that particular PayPal payment indeed had a transaction issue (simply bad luck), and that they had to reprocess the payment. This caused the 3 day delay while our accounting reissued your payment. 

Another issue is the terminology that our system uses. In the PAYMENT STATUS column, it should read "Processing...",  instead of "Not Yet Processed" as this is incorrect and confusing. We have already taken steps to correct this. 

Personally, I understand your frustration. But I do not understand your need to threaten on pulling out all your assets that our company has worked diligently to market and promote, when ALL of your previous payments were always made on time and accordingly. For the record, our company has absolutely no need to withhold any kind of payment to anybody, especially not an amount of $155.45. 

I conform I got payed but only 4 hours before. I am ready to show conformation from Pay Pal. And of course you know that forgery is a criminal offense in any country. So if this conformation fake you can call to Interpol.
My "frustration" came from all my experience with you company. I just don't like to have business with someone I don't trust. I am ready to pay you 155$ back for you taking my assets out from your marketplace. I don't like you guys, you gave me more then enough reasons to say it. You like to discuss here "why"? I am ready for this too. 

We are glad to hear that your PayPal payment finally came through. As mentioned before, our company has a system in place to automatically pay all our developers on time. But this is a PayPal issue and it is completely out of our control, and all we can do is receive their notification on the transaction failure and try again. 

For this and every other case, Reallusion will always act according to the Content Republishing Contract rules, regulations and dates that both parties agreed on and signed. During the contractual period Reallusion has taken its best efforts to convert, commercialize and promote said developer's content, and will continue to honor the agreement.