Hello,

I purchased most of the Reallusion software and installed it but I am have trouble with IClone 4 Pro. I installed Iclone 4 Pro first then the content but I am getting errors on screen even when i try a template. I am runniing Windows Vista Home Premium 64bit and UAC is disabled, and I have the show windows hidden files enabled so I can see all files.

I am attaching 2 screenshots of the a couple of the errors, the first says i am missing a codec and the other says it cant find the files. And yes it happens on every template as I tried them all.

For the screenshot the whole error does not show but it says:
"C:\Documents and Settings\All Users\Documents\Reallusion\Custom\iClone 4 Custom\Project\iClone 4 Project\Fire.avi"

For the path I don't have a C:\Documents and Settings\* on my at all not sure why it is trying to look there either.

I have only had the software just over a day and am totally new to it and to and 3D software.
any help would be greatly appreciated.

Thanks in advance
Gren