Did you move any files or folders after installation of iClone4?

When iClone4 installs it will set your system registry with the locations of your installed content. Then when you load a project or other content in iClone it will know where to look for the files.

It would seem from the errors you are receiving that maybe files or folders have been moved or that installation was not completed successfully leaving you with registry errors.

I would advise uninstalling iClone4, restarting your computer and then installing again. You will notice during the installation procedure that iClone asks you for the install locations of the default and your own custom content. It is wise to make a note of these locations so you know where the content has been installed to for future reference.

Give the reinstall a try and see if this solves the problem.

Sorry to hear your problems continue. Please contact Reallusion Support using the link below. They will be able to dig a little deeper and advise you further on how to resolve this. They should have you up and running very soon.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

Thanks.

If you always remember (when possible) to uninstall, while connected to the internet, before doing another install you will be credited back your installation. As you have a total of 5 fresh installs, by always uninstalling this count will never reach this limit.

You might be able to either "Dag & Drop" the Content Templates from their "Containing" Folder into iClone Program Templates or directly onto the Previewsreen. More info re; that, in the User Manual (I think), as a temporary measure.

2) Go to the Folder where iClone Template Files are located.

3) Select a Template File & Drag it to iClone Icon in Taskabar & Drop it onto Either the relevant Content Manager Window or Previewscreen window. Check the User Manual. Re; "Drag & Drop". 

NB - Enable "Drag & Drop" External Files in Preferences Drop-Down first. 

ADDED -OK. Just watched Video. You have the "Virtual" Templates in Content Manager & the Source Template Files in the Correct File Path Location for Vista/W7. Dragging & Dropping them when required into the Previewscreen might provide a temporary solution until iClone Technical Support can sort-out the XP File Path, when you have Vista/W7?

BTW - Does the same happen when you select non-FX Templates?

Re; CODECs IMO, Video Effects are applied as RAW AVI & CODECs for those would be supplied by Windows with the OS.

That being said, I think I read somewhere that iClone needs a certain CODEC, & that's why I also have Klite CODEC Pack.

Unfortunately I don't have the time right now to check it all out my end, using iC4 as a test.

ADDED - Just remembered that Manual "Drag & Drop" for Video refers to getting Klite CODEC Pack. Presumably for compressing the RAW AVI for iClone Input Mode. In NLE Programs, Video Effects aren't compressed. That's why they appear jerky when Previewed until Rendered to your chosen Format.  

After several mail with support there suggestion was to create another user/administrator account and make sure I had all the updates.

Did this and it worked. So maybe it is worth you trying and create another user account and see what happens. If no good you can then remove it.

However I have it with no problems.

I'll:

1) Check my Saved K-Lite Install EXE File & Post the Version.

2) I'll check the Video/Audio CODECs installed on my W7 Home Premium 64 Bit OS PC & Post Screenshots.

If what I have is ok for me, it should be ok for you. But we don't have the same Programs Installed.

IMO, Generic Video/Audio CODECs are Installed with Windows OS & any additional ones with individual Program Installations. Eg; Pinnacle Studio NLE has Pinnacle Video CODECs, which are developed by another Developer & used by Pinnacle under License.

I would guess that K-Lite have rolled-up all developed CODECs into one package under individual CODEC Developer Licence Agreements. Some of those can screw-up Programs on your PC, if not needed.

ADDED - BTW, I've recently noticed that when Installing iClone Content, there's an incomprehensible Message stating that under Microsoft DRM, Content will now be Installed to the follwing Directory - or whatever

In any event, IMO, you need to contacr Reallusiin Technical Support.   

Windows Safe Mode Runs with only the Hardware Drivers necessary for your Pc's basic functionality. That's why your Monitor's Resolution & colour depth are greatly reduced & Windows appear off-centre & washed-out. By alternating between Safe & normal Mode you can identify if there's a recently installed Hardware device that's causing problems, eg; a Video Card etc.

System Restore Snapshots can eat-up a fair amount of OS  HDD space. Many, like myself have it Dusabled, Restoreing to a previous time can often cause more problems than it solves, anyway. Or, you can Delete old Restore Points, leaving fairly recent ones. 

Hi Gren

I used to use Vista with iClone without any codec or missing file problems so I really don't think your issues are with Vista alone. There is obviously something system specific that is causing the problems you are having and the difficult part will be tracking down the cause.

You can check for any replies from Support in your Account. Emails often get filtered as spam or junk so check your account if you are still waiting for a reply to be sure.

I would also like to advise caution of installing codec packs, expecially more than one. I personally would never install a codec pack like K-Lite because I like to know exactly which codecs are installed. Troubleshooting codec issues can be a nightmare so my own preference is to stick to certain video formats and just install the correct codecs for those formats. (eg DivX, XVid).

Hopefully support will be able to get you up and running soon. :)

BTW - Although I have K-Lite Downloaded Installer EXE File saved to my Downloaded Program Installer Files Folder, I don't have it Installed on my Current W7  PC. I've a feeling I Uninstalled it on My XP PC for similar reasons. Can't remember. 

The route to CODECs in XP could be found via Device Manager Video/Audio & Games Controllers, but not in W7 & therefore presumably not, in Vista.

I've come-across the culprit CODEC I think fairly recently. I need to check iClone & proDAD's Heroglyph Export AVi CODEC options.

Thanks for Posting the result - Good info:)

Hi Gren

Great to hear that Support have been able to help you. Thanks for letting us know. :)

.

Apparently there is a compatibility issue with the DivX player and Internet Explorer 9 that is causing a number of system issues at the moment.

I would always avoid installing any "unrequired" extras with the codecs. Unless you have a specific need for these extras you will probably find the codec alone is good enough.

Error Code: -5006 : 0x80070002
Error Information:
>SetupNew\SetupDLL.cpp (841)
PAPP:iClone 4 Professional
PVENDOR:Reallusion Inc. (www.reallusion.com)
PGUID:580EC579-E476-469F-9EBF-F82D696FC67A
$12.0.0.58849.

plz help me what i have to do?

That looks like an MSI (Microsoft Installer) Error Message. 

Checking Windows OS Event Viewer, might give an explanation & a Link to MS Website for a Fix.

iClone4 is 2 years-old now. Where did you get it from?

Send Reallusion Support a support Request, quoting your Error Message.

Anyone-else?