Hi, Cary B
Thank you for the information, it helps us a lot.
Here is the procedure I used to reproduce the problem.

1. Apply any CC3 character
2. Apply any accessory 
3. Export iAvatar with default LOD settings
4. Load the iAvatar to iClone 8 and save it to the iProject
5. Load the iProject then it shows "Failed to load the file"

We will try to fix it in a coming patch, thank you again for trying.

Hi Luke,

From your reply, I assume you are from the development team.

I have opened a ticket on the matter with links to my project files you can download to test.

Support TicketID : 225765

I am currently loading in characters one by one from CC4, remeshing with LOD in CC4, exporting them.

In iClone 8, I am then importing them in as iAvatars, saving and re-opening the project file and checking if it is just accessories or something else. This is very tedious and has impacted my project timescales hugely.

Therefore, a patch/fix for this issue will be hugely welcomed asap.

Thanks
Sam

Hi, Aidemlndi

I saw your ticket, will reply to you asap, thanks

Luke

I installed building block plugin and when I try to build it keeps giving me  message that there is no file and it can't open. What is the matter?

Hi, I'm fairly new to the software and have run into the "failed to load file" issue. 
I own CC4 (v. 4.4) and running trial version of Iclone8 (v.4.33). 
I've made 5 characters so far and the first two I made can be loaded into Iclone but the latest three cannot. All of these characters were made in CC4. The three that don't work all have RL content store clothing and nothing else. 
Let me know whatever information is needed to solve this issue. I don't need the first two that work.  The ones that don't work are for my current project, unfortunately. 

The problem is likely due to a mismatch of versions. If you are using Character Creator 4.4 then you should be using iClone 8.4 to avoid any file compatibility issues. It has always been the case that files saved in a newer version of the software can't be opened in an older version. Try opening the characters with iClone 8.4 to see if the problem is resolved.


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter, I don't see an update available for IClone in the Reallusion hub. It says all products are up to date.

Never mind on my last post, I uninstalled and the new version showed up.

I have the same issue with 8.4 . I've been waiting for days for a ticket response. -Some projects suddenly stop functioning and displaying "failure to load the file" error. Work comes to a dead stop,  RL has been silent.  How can a person not be angered by this poor customer service? I'm starting to feel horrible that I encouraged my friend to buy this product. Now I'm hoping I can stop him from wasting his money,

I had a check and unfortunately the delay in getting help from Support originally was because you posted your question under Cartoon Animator 5 not iClone 8.

However, I see you have now posted a new ticket for iClone 8 but unfortunately you keep amending the ticket with new information. As tickets are handled by Support in date order, you are effectively pushing your ticket further down the list to get a reply. I would strongly urge you don't amend the ticket any further and Support will get back to you as soon as they can. Thanks.


                                                                

Peter
Forum Administrator

www.reallusion.com