DAMN. When I first read you, I thought that the large file load issue can happen, I had that from time to time when the file was 5-6 GB. But DAMN 15 GIGAS ???? What were you building, a whole country ?
Lol joke aside, what was in your project exactly ? How many polygons did you have ?
Iclone has grown more powerful over the years and can handle quite a lot of polys, but if you had textures at 4K (or more) added to a high poly number, it can causes iclone to crash or just not load the file because it is, indeed, too large and has too much data. Even Blender would have a hard time loading such a big file...
Let's hope everything isn't lost. Did you save some props ? Maybe I can help optimize them so the file isn't that large anymore.

I have the "Fail to load file" issue. I have just lost a week's work, as I was constantly saving, but had no idea that it would ever not load. 
I am building a scene and have no avatars, no animation, and no issues with versions (using 8.5.3330.1). I had no issues with building, everything moved smoothly. 4090 GPU Helps a lot.
The scene is large, about 15 GB saved. But will no longer open again.
So I assume I have lost everything. Hope this helps identify the problem.

Also wondering if an auto back up system could be added, like up to 5 or 10 versions?
Thanks, Scott

I had a check and unfortunately the delay in getting help from Support originally was because you posted your question under Cartoon Animator 5 not iClone 8.

However, I see you have now posted a new ticket for iClone 8 but unfortunately you keep amending the ticket with new information. As tickets are handled by Support in date order, you are effectively pushing your ticket further down the list to get a reply. I would strongly urge you don't amend the ticket any further and Support will get back to you as soon as they can. Thanks.


                                                                

Peter
Forum Administrator

www.reallusion.com

I have the same issue with 8.4 . I've been waiting for days for a ticket response. -Some projects suddenly stop functioning and displaying "failure to load the file" error. Work comes to a dead stop,  RL has been silent.  How can a person not be angered by this poor customer service? I'm starting to feel horrible that I encouraged my friend to buy this product. Now I'm hoping I can stop him from wasting his money,

Never mind on my last post, I uninstalled and the new version showed up.

Hi Peter, I don't see an update available for IClone in the Reallusion hub. It says all products are up to date.

The problem is likely due to a mismatch of versions. If you are using Character Creator 4.4 then you should be using iClone 8.4 to avoid any file compatibility issues. It has always been the case that files saved in a newer version of the software can't be opened in an older version. Try opening the characters with iClone 8.4 to see if the problem is resolved.


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi, I'm fairly new to the software and have run into the "failed to load file" issue. 
I own CC4 (v. 4.4) and running trial version of Iclone8 (v.4.33). 
I've made 5 characters so far and the first two I made can be loaded into Iclone but the latest three cannot. All of these characters were made in CC4. The three that don't work all have RL content store clothing and nothing else. 
Let me know whatever information is needed to solve this issue. I don't need the first two that work.  The ones that don't work are for my current project, unfortunately. 

I installed building block plugin and when I try to build it keeps giving me  message that there is no file and it can't open. What is the matter?

Hi, Aidemlndi

I saw your ticket, will reply to you asap, thanks

Luke