Hello everyone!

I've had a designer create this character in Blender and have been trying to import the FBX into 3dXchange, but it crashes once it reaches 100% as I saw someone else say in another post. 

They said they corrected the issue by exporting it into an FBX format that 3dXchange recognized, but I need some help understanding what that format is.  

I'm fairly new to iClone7 and 3DXchange, having tried it out a while ago and am now just getting back into it. 

I have iClone 3dXchange v7.71 if that helps at all. Also, I zipped the blender doc, the textures, and the fbx files here: https://drive.google.com/file/d/1Xl2R5koQe6pgzR5gGsKu2kM3A5-Amtra/view?usp=sharing 

In the zip file, I have two fbx files I was trying with. 

I contacted support, but so far they have not yet responded after I had fixed the rig as they stated. 

Any help would be greatly appreciated!